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Can't cancel my subscription forced to pay

New Here ,
Feb 07, 2020

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A about a month ago I started a Adobe Lightroom free trail.

After the free trail I didn't know how to cancel my Lightroom plan.

So now I have to pay.

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Bug, Community Information

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Can't cancel my subscription forced to pay

New Here ,
Feb 07, 2020

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A about a month ago I started a Adobe Lightroom free trail.

After the free trail I didn't know how to cancel my Lightroom plan.

So now I have to pay.

TOPICS
Bug, Community Information

Views

169

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 07, 2020 0
Most Valuable Participant ,
Feb 07, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Feb 07, 2020 0
Adobe Community Professional ,
Feb 07, 2020

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IMPORTANT!  After your trial ends, you must cancel within 14 days to avoid penalty fees.

Read the terms below.

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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