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Can't close Creative Cloud Desktop app?

Community Beginner ,
Sep 30, 2019

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So I just updated to the new CC app, looks nicer than the tiny old one. But one problem - you can't close it. With the old app, you could right-click on the icon in the task tray and choose "Close" to close the app. The new one doesn't have a right-click 😞

 

Request: Please add a right-click with close option to the task tray icon.

 

(running on Windows 10)

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Creative Cloud, Feature request

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Can't close Creative Cloud Desktop app?

Community Beginner ,
Sep 30, 2019

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So I just updated to the new CC app, looks nicer than the tiny old one. But one problem - you can't close it. With the old app, you could right-click on the icon in the task tray and choose "Close" to close the app. The new one doesn't have a right-click 😞

 

Request: Please add a right-click with close option to the task tray icon.

 

(running on Windows 10)

TOPICS
Creative Cloud, Feature request

Views

6.7K

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Sep 30, 2019 1
Adobe Community Professional ,
Sep 30, 2019

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if you want to request a feature, post here - https://www.adobe.com/products/wishform.html

 

p.s.  you can always use task manager to close a wayward program.

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Sep 30, 2019 1
Adobe Community Professional ,
Sep 30, 2019

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First Restart your system then test your method.

If you still don't see the exit, or on my system it is Quit, then try the 3 DOTS on the upper right hand corner of the app window. Click those and select Exit or Quit.

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Sep 30, 2019 0
Community Beginner ,
Oct 01, 2019

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Thanks for the reply 🙂 I have restarted just to confirm. There is no quit/exit from the tray icon (no right-click at all). The old app (vertical display of cloud apps) had the 3 dots in the top-right corner. The new app (horizontal, wrapped display of cloud apps) doesn't have the 3 dots.

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Oct 01, 2019 0
Adobe Community Professional ,
Oct 01, 2019

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What is the version number of you CC app? You find that by going to the 3 DOTS and select preferences. But if you don't have the 3 dots you can't get there. Your install of the CC app is corrupted. You need to uninstall and reinstall. The newest version end in 504, released in July. There has not been any other updates.

 

2019-10-01 19_37_12-Inbox - Gmail Edc45 - Mozilla Thunderbird.png

 

2019-10-01 19_37_27-Release notes for the Adobe Creative Cloud desktop app.png

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Oct 01, 2019 0
Community Beginner ,
Oct 02, 2019

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Hehe I'm not corrupted, you're just running an old version 😄 I've got version 5.0.0.354 - it's got a totally different layout to the last version. It auto-updated on me I think last week. (I didn't select a preview build or anything, it just must be the latest standard release)

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Oct 02, 2019 0
Adobe Community Professional ,
Oct 02, 2019

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You are running a version that has not been released yet. See my screenshot above and this link https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html to the Release Notes for the CC desktop App. The version you say you are running is not listed. I have no idea where or how you got it.

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Oct 02, 2019 1
Community Beginner ,
Oct 02, 2019

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I had version 4 installed, and it literally did an auto-update and then I had the new version. LOL. Classic Adobe.

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Oct 02, 2019 0
Community Beginner ,
Oct 05, 2019

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Hi! I have the same version as you... It's Ctrl+W or click on "File" then "Exit Creative Cloud"

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Oct 05, 2019 1
Community Beginner ,
Oct 07, 2019

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Yes this does seem to be the only way I've found to close it also. I was just hoping for a right-click on the task tray icon with a close option - just as version 4 had.

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Oct 07, 2019 1
New Here ,
Jun 28, 2020

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For those looking at this thread. This is the answer ^^^^^

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Jun 28, 2020 0
Adobe Employee ,
Sep 30, 2019

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Hi @sma-s4s,  You can just close through the cross inon and UI will go into the background.  If that is not happening  please do let me know and I will be happy to help you. 

Thanks, 

Vikas Talwar 

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Sep 30, 2019 1
Adobe Community Professional ,
Oct 01, 2019

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Really? The Cross (Better known as a X) does NOT CLOSE the CC desktop app (Neither on Windows or Mac) all it does is Close the CC DTA Window, not the actual program.

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Oct 01, 2019 0
Adobe Community Professional ,
Oct 02, 2019

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Open CC Desktop App.

Click the 3 dots icon beside your avatar and select QUIT.

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Oct 02, 2019 0
Adobe Community Professional ,
Oct 03, 2019

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I guess the only way at this stage is to turn off  'Launch Creative Cloud at login' in settings.

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Oct 03, 2019 0