Can't connect to Creative Cloud and, as a result, can't download any of the apps.

New Here ,
Feb 17, 2021

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So last week I started noticing that my Creative Cloud desktop app wasn't opening fully, it is stuck on a white screen and a spinning loading wheel. I have tried every solution offered by the website, even some advised by acquaintances but to no avail. I uninstalled everything in an attempt to update my app since I was running Ilustrator and After Effects 2018, and now I'm pretty bummed with not being able to work anymore, I got a few projects due soom.

Has this happened to anyone? How did you fix it?

 

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Feb 17, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Feb 17, 2021

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Thank you for taking the time to answer me! 

Sadly, I have tried all of these and the problem is still the same... I can access my account and download apps on any other device I'm connected to, so I'm thinking my computer might be the problem here...

I don't really see another option but to format and try to install again on wiped device... Hopefully I can still get my work done on time.

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kglad LATEST
Adobe Community Professional ,
Feb 18, 2021

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reformatting and reinstalling should work as long as your computer meets specs, Adobe Creative Cloud system requirements

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