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Can´t contact support service

New Here ,
Feb 18, 2020

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Hello,

I am from Germany and I really need to contact the support service via phone or e-mail. But I just found that support number, which I already called 3 times. The first time I waited over 3!! hours and also the last two times I was waiting for more than an hour. Is there any other possibility to get in touch with someone? I am looking foreward for your help.

Alina

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Can´t contact support service

New Here ,
Feb 18, 2020

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Hello,

I am from Germany and I really need to contact the support service via phone or e-mail. But I just found that support number, which I already called 3 times. The first time I waited over 3!! hours and also the last two times I was waiting for more than an hour. Is there any other possibility to get in touch with someone? I am looking foreward for your help.

Alina

Topics

Feature request

Views

59

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Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Feb 18, 2020

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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