Can't create new file, no "new pannel", no toolbars

[pierre-olivierp4623944]

Hello there !

Since the latest updates, I face a problem with my adobe softwares. When I start Illustrator, Photoshop, After effects, Audition and Premiere (didn't try with the others), I don't have access to the welcoming panel, File > new does nothing, just like a good old CTRL+N. I can only clone a file, and open something allready existing.

I looked for similar issues on internet of course, but I didn't find any relevant solutions. Uninstalling and deleting preferences or uninstalling some drivers of my setup didn't helped me.

You'll find attached my DxDiag, I hope it can help you find something.

Thanks 🙂

[AxelMatt]

... Uninstalling and deleting preferences or uninstalling some drivers of my setup didn't helped me.

Do you have done a clean reinstallation? If no, please follow the steps below:

• backup all personal data, like templates, presets etc.  
• uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this)
• reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
• if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
• use the desktop app to install your cc programs/trials
• restore your personal data.

[pierre-olivierp4623944]

Thanks Axel, your procedure worked really well. In fact, i don't understand why I got this bug, but you solved it anyway. Thanks !

Cya 😃