Can't download any apps from Creative Cloud - install stuck at 42% for apps installing...

[Dave Marlow UK]

I'm trying to download apps from Creative Cloud and they aren't installing.

They keep freezing at 42%.

I have un-installed creative Cloud, and restarted but still no joy.

I have no apps and all my 62GB Creative Cloud files are resyncing in a new Creative Cloud folder.

[Govardhan.V]

Windows or Mac ?

[Dave Marlow UK]

I contacted Adobe via chat and a tech chap remotely logged into my Mac and uninstalled everything Adobe and then reinstalled everything. I also had to resync all my files (64GB) again. Needless to say it took a long time to sort.

It was all working until this morning. Now I have no indicators of what is synced (no green ticks on any folders), and I can only create shares via the website UI.

I'm contacting Adobe again.....

[Govardhan.V]

Hmm did they removed Adobe folders from User and System Library , Application folder and Utilities?

What was the issue description Tech Support  gave you ? 

[Dave Marlow UK]

They removed everything... and I mean everything from my Mac related to Adobe software.

File corruption could have been the issue. Techie chap explained it was easier to remove everything and start again.

The support I was given was first rate from Adobe via the remote login.

Took nearly all day to sort, downloading apps and syncing all my files back.

Have a done a restart after this morning (and fingers crossed) it's working as should again....

(Mac OSX 10.10.5 on a MacPro5,1)

[Govardhan.V]

Okay ,

Good to know information:

Installation hanging at 42 % indicates that there is issues with starting installation process.

Adobe Creative Cloud app work flow :

• 0-42% = Download process.
• After 42%= Extraction .
• 42-90% = Installation process.
• 90-100% = Update .

So there was an issue with the initialization of Installation process.

Common reasons :

Conflicting processes running in background ,especially related to Adobe or setup related process.

Media.db file corruption, if the  installer is unable to update installation media info on db file , it will not start installation process.

Not only these , there are other factors which might cause issue, I just wanted to know whether they tried removing or renaming Caps folder at any point during troubleshooting process.

However , I am glad to hear that the Apps are working fine

[Dave Marlow UK]

CC gone wrong again ; (

Apps OK, file sync OK but...

No visual indicator for what is synced or not... also can only share public links via the web UI...