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I purchased the monthly Photoshop plan a few years.
I decided today to take advantage of the All Apps sale and switched plans.
I went to download Audition (which I need right now).
I was prompted to up-date Creative Cloud. Hit "install."
The up-date got to "2%" and then hit me with "Error Code 1002."
I tried again to up-date Creative Cloud. Got "Error Code 1002."
I tried multiple times to up-date Creative Cloud. Got "Error Code 1002."
I rebooted my computer.
I tried to up-date Creative Cloud. Got "Error Code 1002."
I tried to uninstall Creative Cloud.
My laptop wouldn't let because other programs (Photoshop 2017) uses Creative Cloud.
I tried to uninstall Photoshop 2017.
Creative Cloud came back up when I tried to uninstall Photoshop 2017.
There had been lots of repeating of these steps.
I tried to do the chat for help. No one showed up.
Please help me. I'm starting to see "Error Code 1002" when I blink.
what's your os version?
if it's compatible with the current cc app (check here), Adobe Creative Cloud system requirements then read this, Creative Cloud desktop app failed to install (Error code:1002) (adobe.com)
if you get to step 4, do a clean cc install following each applicable step:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlcheck for, and if available, update your osrestart your computer (don't skip this)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)use the desktop app to install your cc programs/trials