Can't download Apps without up-dating CC. Can't up-date CC because of Error Code 1002.

New Here ,
Nov 22, 2020 Nov 22, 2020

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I purchased the monthly Photoshop plan a few years.

I decided today to take advantage of the All Apps sale and switched plans.

I went to download Audition (which I need right now).

I was prompted to up-date Creative Cloud.  Hit "install."

The up-date got to "2%" and then hit me with "Error Code 1002."

I tried again to up-date Creative Cloud.  Got "Error Code 1002."

I tried multiple times to up-date Creative Cloud.  Got "Error Code 1002."

I rebooted my computer.

I tried to up-date Creative Cloud.  Got "Error Code 1002."

I tried to uninstall Creative Cloud.

My laptop wouldn't let because other programs (Photoshop 2017) uses Creative Cloud.

I tried to uninstall Photoshop 2017.

Creative Cloud came back up when I tried to uninstall Photoshop 2017.

I tried to up-date Creative Cloud.  Got "Error Code 1002."

There had been lots of repeating of these steps.

I tried to do the chat for help.  No one showed up.

Please help me.  I'm starting to see "Error Code 1002" when I blink.

 

TOPICS
Creative Cloud, Installation, New user

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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what's your os version?

 

if it's compatible with the current cc app (check here), Adobe Creative Cloud system requirements then read this, Creative Cloud desktop app failed to install (Error code:1002) (adobe.com)

 

if you get to step 4, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

 

 

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