Can't download Creative Cloud App or any Programs all of a sudden

New Here ,
Jul 09, 2020

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I turned on my laptop today and went to download Premire Pro from the Creative Cloud App and all of a sudden I get this message below (screenshot). I've never had an issue before and have had CC for years. I have a MacBook Pro and have no idea why this is happeneing. I've searched and tried all kinds of solutions and nothing works. My desktop works just fine and my firewall isn't even on! I've uninstalled and reinstalled CC and nothing works. HELP anyone!

Screen Shot 2020-07-09 at 11.26.14 PM.png

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CC FAQ, Creative Cloud, Installation

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Can't download Creative Cloud App or any Programs all of a sudden

New Here ,
Jul 09, 2020

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I turned on my laptop today and went to download Premire Pro from the Creative Cloud App and all of a sudden I get this message below (screenshot). I've never had an issue before and have had CC for years. I have a MacBook Pro and have no idea why this is happeneing. I've searched and tried all kinds of solutions and nothing works. My desktop works just fine and my firewall isn't even on! I've uninstalled and reinstalled CC and nothing works. HELP anyone!

Screen Shot 2020-07-09 at 11.26.14 PM.png

TOPICS
CC FAQ, Creative Cloud, Installation

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92

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Jul 09, 2020 0
Adobe Community Professional ,
Jul 09, 2020

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Jul 09, 2020 1
New Here ,
Jul 10, 2020

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I did everything on this link and nothing has worked. Any other ideas?

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Jul 10, 2020 0
Most Valuable Participant ,
Jul 10, 2020

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Another option would be to request/use the new 2020 direct download links instead, which don't use the Creative Cloud Desktop app at all. With those, you can download standalone installers through your web browser, as industry-standard .exe/.dmg files on Windows/macOS.

 

In fact, the CC Desktop app itself is even available as an offline installer too... Are you able to install the Desktop app that way?

 

See also this possibly related Community discussion:

 

https://community.adobe.com/t5/download-install/p201-error-while-installing-creative-cloud/m-p/11273...

 

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Jul 10, 2020 0