Can't find account linked to charges

New Here ,
Nov 18, 2019 Nov 18, 2019

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Hi everyone,

 

My credit card has been billed by Adobe for years and I did have Photoshop before, however I haven't used it in a very long time. Today I tried to log in but I completely forgot which email address was actually linked to my subscription. I checked all of them (personal and business) and they all said 'no orders'.

 

I tried the support chat and didn't get connected to an agent for 2 hours and gave up.

I wanted to call but it says I don't qualify for phone support because this account is a non paying customer. I need this solved, thanks.

 

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Adobe Community Professional ,
Nov 18, 2019 Nov 18, 2019

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This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-you are going to have to talk to Adobe, not other users

-BUT if you have multiple emails I doubt even Adobe can help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Talk to your credit card company about stopping the payment

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Adobe Community Professional ,
Nov 18, 2019 Nov 18, 2019

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Evidently, you have a free Creative cloud membership attached to the e-mail address and password you used to log-in to your Account.  

hrtrps://account.adobe.com/Plans/

 

Benefits of a free Creative Cloud membership

https://helpx.adobe.com/creative-cloud/help/benefits-creative-cloud-free-membership.html

 

If you want to use Photoshop, I suggest you order a paid Photography Plan for USD $10/month for 12 months.   Or buy the All Apps Plan on the Black Friday Special (good until the 29th of this month) for $30/month for 12 months.

https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Nov 18, 2019 Nov 18, 2019

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If at one time you had a Subscription to Photoshop and you Never Cancelled that subscription that is why you are being charged every month.

 

Doesn't matter whether or not you used the program. If you never Cancelled the subscription it Auto Renews every year.

 

I will post a request for a Staff member to look at your problem.

 

You can Cancel that subscription yourself but you need to know the Adobe ID, An Email address and Password, that was used to buy the subscription originally.

 

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New Here ,
May 18, 2021 May 18, 2021

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Hi! Did you ever get this resolved? I'm having the same issue. Was being charged for years, those plans have been cancelled, no problem. Recently, I resubscribed, finally updated my computer to use the newest version of Ps, but my account says I've been using a free version and I don't see my card info or order info anywhere, yet I've been being charged for months now and it doesn't appear to be attached to the account I would have used to set it up. I assumed since I'm paying for it, all I needed to do was download the update to use the apps. I don't even know how to cancel it at this point...

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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LATEST

When did you join? 

The trial version is for 7 days only. 

On day 8 it will automatically convert to a paid plan and begin billing your credit card each month for 12 months. 

You may cancel within 14 days of joining without penalty.  However after the grace period, there is 50% early termination fee.

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.  Click on Manage Plans button.
https://account.adobe.com/plans

 

2. Scroll down to Adobe Help Center on the same page.
3. Online chat is available in English 24/7.
4. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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