Can't find my subscription - wrong email?

New Here ,
Aug 05, 2019 Aug 05, 2019

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I ordered a subscription today and followed the steps to download it.  It started to download onto my mac, but I received a message that I didn't have updated software.  So I updated my software only to NOT find my subscription when I log into Adobe.  I checked my bank statement and sure enough, the charge is there so I know I ordered it.  After numerous attempts to reach customer service, the person suggested I ordered the subscription under a wrong email account.  Wait...what?  Okay.  So let's say I did.  How do I find it?   Customer service transferred me to billing, but I've been waiting for someone to come on to the message, so far no luck.  I am lost here and could use some help or suggestions.

Thanks.

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correct answers 1 Correct Answer

New Here , Aug 10, 2019 Aug 10, 2019
I was able to connect with billing and it was an email error.  Thanks for your help.

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LEGEND ,
Aug 06, 2019 Aug 06, 2019

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Get chat help with orders, refunds, and exchanges (non-CC)

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

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Adobe Community Professional ,
Aug 10, 2019 Aug 10, 2019

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Simple test to do:

https://account.adobe.com/plans .

What does that say?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 10, 2019 Aug 10, 2019

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I was able to connect with billing and it was an email error.  Thanks for your help.

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Adobe Community Professional ,
Aug 11, 2019 Aug 11, 2019

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Thanks for the update!

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 21, 2020 Sep 21, 2020

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I faced same probleme, can you tell me how i can solve it please?

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Community Beginner ,
Sep 21, 2020 Sep 21, 2020

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Get chat help with orders, refunds, and exchanges (non-CC)

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders

 

Make sure you are logged in to the adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

BLACKWEB_GAMER is here to help

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