Can't find my subscription - wrong email?

New Here ,
Aug 05, 2019

Copy link to clipboard

Copied

I ordered a subscription today and followed the steps to download it.  It started to download onto my mac, but I received a message that I didn't have updated software.  So I updated my software only to NOT find my subscription when I log into Adobe.  I checked my bank statement and sure enough, the charge is there so I know I ordered it.  After numerous attempts to reach customer service, the person suggested I ordered the subscription under a wrong email account.  Wait...what?  Okay.  So let's say I did.  How do I find it?   Customer service transferred me to billing, but I've been waiting for someone to come on to the message, so far no luck.  I am lost here and could use some help or suggestions.

Thanks.

TOPICS
Creative Cloud

Views

324

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

New Here , Aug 10, 2019
sandynsd New Here , Aug 10, 2019
I was able to connect with billing and it was an email error.  Thanks for your help.

Likes

Translate

Translate
Jump to answer Jump to answer
LEGEND ,
Aug 06, 2019

Copy link to clipboard

Copied

Get chat help with orders, refunds, and exchanges (non-CC)

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 10, 2019

Copy link to clipboard

Copied

Simple test to do:

https://account.adobe.com/plans .

What does that say?

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 10, 2019

Copy link to clipboard

Copied

I was able to connect with billing and it was an email error.  Thanks for your help.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 11, 2019

Copy link to clipboard

Copied

Thanks for the update!

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Sep 21, 2020

Copy link to clipboard

Copied

I faced same probleme, can you tell me how i can solve it please?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Sep 21, 2020

Copy link to clipboard

Copied

Get chat help with orders, refunds, and exchanges (non-CC)

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders

 

Make sure you are logged in to the adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

BLACKWEB_GAMER is here to help

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more