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Can't find my subscription - wrong email?

New Here ,
Aug 05, 2019

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I ordered a subscription today and followed the steps to download it.  It started to download onto my mac, but I received a message that I didn't have updated software.  So I updated my software only to NOT find my subscription when I log into Adobe.  I checked my bank statement and sure enough, the charge is there so I know I ordered it.  After numerous attempts to reach customer service, the person suggested I ordered the subscription under a wrong email account.  Wait...what?  Okay.  So let's say I did.  How do I find it?   Customer service transferred me to billing, but I've been waiting for someone to come on to the message, so far no luck.  I am lost here and could use some help or suggestions.

Thanks.

I was able to connect with billing and it was an email error.  Thanks for your help.

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Can't find my subscription - wrong email?

New Here ,
Aug 05, 2019

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I ordered a subscription today and followed the steps to download it.  It started to download onto my mac, but I received a message that I didn't have updated software.  So I updated my software only to NOT find my subscription when I log into Adobe.  I checked my bank statement and sure enough, the charge is there so I know I ordered it.  After numerous attempts to reach customer service, the person suggested I ordered the subscription under a wrong email account.  Wait...what?  Okay.  So let's say I did.  How do I find it?   Customer service transferred me to billing, but I've been waiting for someone to come on to the message, so far no luck.  I am lost here and could use some help or suggestions.

Thanks.

I was able to connect with billing and it was an email error.  Thanks for your help.

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Creative Cloud

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270

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Aug 05, 2019 0
LEGEND ,
Aug 06, 2019

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Get chat help with orders, refunds, and exchanges (non-CC)

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

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Aug 06, 2019 1
Adobe Community Professional ,
Aug 10, 2019

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Simple test to do:

https://account.adobe.com/plans .

What does that say?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 10, 2019 0
New Here ,
Aug 10, 2019

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I was able to connect with billing and it was an email error.  Thanks for your help.

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Aug 10, 2019 1
Adobe Community Professional ,
Aug 11, 2019

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Thanks for the update!

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 11, 2019 0
New Here ,
Sep 21, 2020

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I faced same probleme, can you tell me how i can solve it please?

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Sep 21, 2020 0
Community Beginner ,
Sep 21, 2020

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Get chat help with orders, refunds, and exchanges (non-CC)

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders

 

Make sure you are logged in to the adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

BLACKWEB_GAMER is here to help

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Sep 21, 2020 0