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Can't get export/convert to work after purchase.

New Here ,
Feb 21, 2020

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I purchased the pdf export/conversion to Word, Excel etc option a few hours ago.

I successfully made my first conversion straight away but now cannot get it to work either from the website or direct from Acrobat Reader on my pc.

 

I either get sent to the Pricing page repeatedly or get back the same document, still apparently as a pdf.

If I click on “view converted files” in Acrobat there is nothing there.

There doesn’t seem to be any request to log in anywhere.

My order No was REMOVED

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Can't get export/convert to work after purchase.

New Here ,
Feb 21, 2020

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I purchased the pdf export/conversion to Word, Excel etc option a few hours ago.

I successfully made my first conversion straight away but now cannot get it to work either from the website or direct from Acrobat Reader on my pc.

 

I either get sent to the Pricing page repeatedly or get back the same document, still apparently as a pdf.

If I click on “view converted files” in Acrobat there is nothing there.

There doesn’t seem to be any request to log in anywhere.

My order No was REMOVED

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

Topics

Installation, New user

Views

56

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Feb 21, 2020

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Is your question about Acrobat or the Document Cloud PDF Service?

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