Can't install ANYTHING!

Community Beginner ,
Jan 10, 2016

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Hello,

My problem is simple: I simply can't install any adobe application anymore.

This is what happened:

1) I installed adobe illustrator as trial. It worked and the application was working fine.

2) I tried installing other applications such as Lightroom and Photoshop. I wasn't able to install them due to an unknown error.

     > After accepting the terms etc, the installation was supposed to start. It didn't. Not a single % done. Crashes. Doesn't tell me why, just asks me to check the errors recapitulative link which only lists the system requirements to run the application.

3) I tried installing again, restarting. Didn't work. Tried to uninstall illustrator and do a fresh install of all the adobes applications. Didn't work - now I lost illustrator too.

4) I'm now stuck, with no idea what to do. I tried using Adobe creative cloud cleaner but there is something that WON'T uninstall, don't know if it's the cause of the problem though: 'Adobe Illustrator CC 2015_19.1.0_AdobeIllustrator19-mul'

Any help would be really appreciated.

 

Note:

I'm using OS X 10.11.2.

I bought Lightroom (not the subscription, the life-time license).

Corsicaman, here is the link which has got the information to delete Adobe applications from mac: Delete previously installed Adobe application files | Mac OS X

Then, you may install it using: Download and install Adobe Creative Cloud apps

Hope this helps.

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Can't install ANYTHING!

Community Beginner ,
Jan 10, 2016

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Hello,

My problem is simple: I simply can't install any adobe application anymore.

This is what happened:

1) I installed adobe illustrator as trial. It worked and the application was working fine.

2) I tried installing other applications such as Lightroom and Photoshop. I wasn't able to install them due to an unknown error.

     > After accepting the terms etc, the installation was supposed to start. It didn't. Not a single % done. Crashes. Doesn't tell me why, just asks me to check the errors recapitulative link which only lists the system requirements to run the application.

3) I tried installing again, restarting. Didn't work. Tried to uninstall illustrator and do a fresh install of all the adobes applications. Didn't work - now I lost illustrator too.

4) I'm now stuck, with no idea what to do. I tried using Adobe creative cloud cleaner but there is something that WON'T uninstall, don't know if it's the cause of the problem though: 'Adobe Illustrator CC 2015_19.1.0_AdobeIllustrator19-mul'

Any help would be really appreciated.

 

Note:

I'm using OS X 10.11.2.

I bought Lightroom (not the subscription, the life-time license).

Corsicaman, here is the link which has got the information to delete Adobe applications from mac: Delete previously installed Adobe application files | Mac OS X

Then, you may install it using: Download and install Adobe Creative Cloud apps

Hope this helps.

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Creative Cloud

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Jan 10, 2016 0
Community Beginner ,
Jan 10, 2016

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Edit: I was able to install illustrator as trial using creative cloud. I can't install other applications though, via CC or direct install files.

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Jan 10, 2016 0
New Here ,
Dec 05, 2020

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I'm the same! I only signed up for the free trial so I could install illustrator and it's the only app that wont let me download it! Extremely annoying. What is happening!?

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Dec 05, 2020 0
Community Beginner ,
Jan 11, 2016

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Bump, anyone?

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Jan 11, 2016 0
Adobe Employee ,
Jan 13, 2016

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Moving the discussion to Creative Cloud Download & Install

1. Close all the following process using Task Manager (windows) Activity Manager (mac and clear %temp% (windows) and /tmp (mac) folder as well.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

2. Please use cleaner tool use remove the apps properly and reinstall them using Creative Cloud application. You may try to Troubleshoot Adobe Creative Cloud install issues with log files and Troubleshoot Illustrator CC 2015 log files


Hope this helps.

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Jan 13, 2016 0
New Here ,
Jan 13, 2016

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hi. my problem is this. I can download any software with adobe creative cloud. but adobe fuse (preview) does not move in any way. Remains at 0% .. Please help. Urgent need for a very important job.

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Jan 13, 2016 0
Adobe Employee ,
Feb 08, 2016

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Feb 08, 2016 0
Community Beginner ,
Apr 12, 2016

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Hello, sorry for the delay.

I tried what you said. I did everything and tried reinstalling Lightroom. Now it gets stuck at 42% and says there is an error. I checked the logs and this is what they say:

Capture d’écran 2016-04-12 à 22.57.49.png

Do you know what this means? Thanks in advance.

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Apr 12, 2016 1
Community Beginner ,
Apr 14, 2016

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?

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Apr 14, 2016 0
Adobe Employee ,
Apr 14, 2016

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Please try to rename AAMupdater from the location that is mentioned in the log file and retry. It would be helpful if you could share the log files so that we can assist you further.

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Apr 14, 2016 0
Community Beginner ,
Apr 15, 2016

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Hello Atul. I tried renaming AAMupdater as you suggested but that didn't work: download still crashes around 40%.

Here is the entire log. Dropbox - DLM.log

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Apr 15, 2016 0
Community Beginner ,
Apr 21, 2016

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Bump.

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Apr 21, 2016 0
Adobe Employee ,
Apr 21, 2016

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Hi Corsicaman,

Sorry for the delay, I would request you to create a new admin user account, initiate the installation and share the results.

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Apr 21, 2016 0
Community Beginner ,
Apr 22, 2016

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By a "new admin user account" I'm guessing you meant a new Adobe ID/account? Not sure but anyways I made a new one and tried to download Lightroom from creative cloud.

The same problem happened again, download crashes at 42%.

Thanks again for you help Atul.

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Apr 22, 2016 0
Adobe Employee ,
Apr 22, 2016

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Please create an admin user account using OS X El Capitan: Set up users on your Mac and try to install creative cloud there.

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Apr 22, 2016 0
Community Beginner ,
Apr 22, 2016

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Ah ok. Did it, same problem happened, didn't fix it.

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Apr 22, 2016 0
Adobe Employee ,
Apr 22, 2016

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Corsicaman,

Please use this Adobe Creative Cloud Log Collector Tool to collect logs and share them so that we can assist you further. 

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Apr 22, 2016 0
Community Beginner ,
Apr 22, 2016

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Here are the logs: Dropbox - AdobeLogs-22042016-1656-Lucas-iMac.local.zip

Have a good week-end!

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Apr 22, 2016 0
Community Beginner ,
Apr 29, 2016

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Bump.

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Apr 29, 2016 0
Adobe Employee ,
May 03, 2016

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Hi Corsicaman,

We would request you to review this document as there seems to be a network problem. Please follow the instructions and share the results so that we can assist you further.

Thanks.

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May 03, 2016 0
Community Beginner ,
May 03, 2016

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Could you be more precise? I don't see what kind of network problem it could be, my firewall is disabled and it doesn't show any error # in particular when the crash happens.

Thanks.

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May 03, 2016 0
Adobe Employee ,
May 04, 2016

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Hi Corsicaman,

While going through the log files we came across a couple of network related issues, like, "connection dropped", "Error -404" & "NetDBError".  So we would request you to the steps mentioned on this document: Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications​. And if that doesn't work, you may try any alternate network for downloading this.

Please share the results once you have tried these two steps.

Thanks

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May 04, 2016 0
Community Beginner ,
May 04, 2016

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Hi Atul,

I tried everything that was listed on the document you sent me.

I also tried installing using an alternate network.

None of the above solutions worked.

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May 04, 2016 0
Adobe Community Professional ,
May 04, 2016

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Regarding Fuse CC , you may try downloading via direct download :

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

Compared to other apps Fuse CC is huge and it will take sometime to install.

Regarding installation error .  Log in to Root user account.

Enabling and using the "root" user in OS X - Apple Support

Once you had logged in to Root account , as you had purchased perpetual product , not the subscription , re-download installer file from below link and try to install :

Install Photoshop Lightroom

Still same ?? let us know .

[ You may also try removing Adobe Creative Cloud and Adobe App manager manually and try to install again : Adobe creative cloud keeps breaking

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May 04, 2016 0
Adobe Community Professional ,
May 04, 2016

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Reference to install Fuse CC from direct download :

Fuse download NOT possible!

Capture décran 2015-12-11 23.13.23.png

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May 04, 2016 0
Community Beginner ,
May 04, 2016

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Hi.


Yes still the same is happening. When I try to install it from once the file was "directly downloaded" the installation doesn't even start and directly crashes.

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May 04, 2016 1
New Here ,
May 04, 2016

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literally the same thing is happening to me its fking annoying. paid for the product and it doesnt even work lol. before all of this happened to me i couldnt register lightroom with a paid seriel number it just continued as a trial and wouldnt work. uninstalled it now trying to re install and this is happening to me lol fml

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May 04, 2016 0
Adobe Employee ,
May 05, 2016

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Hi Corsicaman,

As you have already tried the basic network troubleshooting steps mentioned in the help document, I would recommend you to Contact Customer Care, so that they may check your machine and troubleshoot thoroughly.

[Note: Make sure that you are signed in to the website with the valid Adobe ID under which the product is registered]

@rossl67237602, please share the log files so that we may check the details and try to assist you further. you may use our log collector tool :Adobe Creative Cloud Log Collector Tool ​and share them.

Thanks.

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May 05, 2016 0
Community Beginner ,
May 05, 2016

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lol, when I do this it tells me my only option is to go on the community forums to get helped.

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May 05, 2016 0
Community Beginner ,
May 12, 2016

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Capture d’écran 2016-05-12 à 10.24.44.png

"Ask the community."

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May 12, 2016 0