Can't install Creative Cloud

New Here ,
Jun 15, 2018

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Hi,
in these days I tried to install the Creative Cloud app but without success. I already tried this Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel  and this Utilizzo di Creative Cloud Cleaner Tool per la risoluzione dei problemi di installazione but I still have the same problem. Here there are some screenshots:
http://prntscr.com/jvi7kw
http://prntscr.com/jvi7e9

Best regards,

Michele.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Can't install Creative Cloud

New Here ,
Jun 15, 2018

Copy link to clipboard

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Hi,
in these days I tried to install the Creative Cloud app but without success. I already tried this Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel  and this Utilizzo di Creative Cloud Cleaner Tool per la risoluzione dei problemi di installazione but I still have the same problem. Here there are some screenshots:
http://prntscr.com/jvi7kw
http://prntscr.com/jvi7e9

Best regards,

Michele.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

TOPICS
Creative Cloud

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11.1K

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Jun 15, 2018 0
Adobe Community Professional ,
Jun 15, 2018

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Jun 15, 2018 0
New Here ,
Jun 16, 2018

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Thank you, I've tried it but nothing change.

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Jun 16, 2018 0
Adobe Community Professional ,
Jun 16, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Jun 16, 2018 0
New Here ,
Jun 16, 2018

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I have had the same problem for months now. This solution offered does not work. Adobe simply has terrible support. There is no way to contact directly through chat.

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Jun 16, 2018 1
Adobe Community Professional ,
Jun 17, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Jun 17, 2018 1
rbkj LATEST
Community Beginner ,
Jan 08, 2021

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I agree I worked with a tech after waiting days an it worked... for TWO DAYS. Now I'm back uninstalling and getting stuck at 78%

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Jan 08, 2021 0
New Here ,
Jun 21, 2018

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I can't find the right section.

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Jun 21, 2018 0
Adobe Community Professional ,
Jun 21, 2018

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click cc > one of the programs you purchased > download and install > chat

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Jun 21, 2018 0
New Here ,
Jun 21, 2018

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If I choose Adobe XD and then Download and install I can't get acces to any chat.
http://prntscr.com/jxprjv

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Jun 21, 2018 0
Adobe Community Professional ,
Jun 21, 2018

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click on the gray when you see (what appears to be) a modal window.

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Jun 21, 2018 0
New Here ,
Jun 21, 2018

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The gray box takes me here

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Jun 21, 2018 0
Adobe Community Professional ,
Jun 21, 2018

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Screenshot - 6_21_2018 , 12_25_41 PM.png

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Jun 21, 2018 0
New Here ,
Jun 22, 2018

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Jun 22, 2018 0
Adobe Community Professional ,
Jun 22, 2018

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try a different browser.

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Jun 22, 2018 0
New Here ,
Jun 23, 2018

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Are you just kidding or what? You've used my same browser!

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Jun 23, 2018 0
Adobe Community Professional ,
Jun 23, 2018

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if you think i'm kidding and spending my time trying to help for my own enjoyment, you can ignore me.

maybe someone else can help you.

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Jun 23, 2018 0
New Here ,
Jun 26, 2018

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Does anyone know if the SSE2 is important and maybe there is something to be activated in the bios? I have an AMD Ryzen 7 2700. And then, does it make sense to try and install Adobe CC in a Virtual Machine?

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Jun 26, 2018 0