Can't install Premiere Pro 14.9, 15.0, or 15.1.

New Here ,
Apr 19, 2021 Apr 19, 2021

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I am not able to intstall premiere 15.1

I have tried other versions too (15.0 en 14.9 ) still won't start

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Error or problem

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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ludowieme,

Sorry. Can you give us more info on that? What warning dialog boxes are you seeing? Any screenshots you can embed to the post? Some info on your computer, OS, etc.

 

I can also move your post to download and install if you would like.

 

Thanks,
Kevin

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New Here ,
Apr 20, 2021 Apr 20, 2021

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ludowieme_0-1618905486822.png

Hi Kevin,

 

Thx for the feedback

When I start premiere, just when it wants to open, a window is popping up saying, There went something wrong, Premiere is unable to start, I have sent earlier a rapport too

I have an ASUS Zenbook with these specs. 
Processor Intel(R) Core(TM) i9-10980HK CPU @ 2.40GHz 3.10 GHz
Geïnstalleerd RAM-geheugen 32.0 GB (31.8 GB beschikbaar)
Type systeem 64-bits besturingssysteem, x64-processor

Editie Windows 10 Enterprise
Versie 20H2
Installatiedatum ‎23/‎09/‎2020
Build van besturingssysteem 19042.928
Ervaring Windows Feature Experience Pack 120.2212.551.0

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New Here ,
Apr 21, 2021 Apr 21, 2021

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I still have no answer, no solution

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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Ludowieme,

Sorry about that. What troubleshooting steps have you tried so far? If none, that's OK: take a look at this article for guidance. Let me know what happens after trying several of these steps. Deleting media cache, trashing preferences, and a clean reinstallation of video drivers often are the top contenders for fixes.

 

Thanks,
Kevin

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hi Ludowieme,

Did the advice help? I'll branch your post to the download and install forum in case you need added assistance.

 

Thanks,
Kevin

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New Here ,
Apr 24, 2021 Apr 24, 2021

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I'm also facing the same issue, want to know about it.

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