Can't log into creative cloud to install my apps -- Captcha not displaying despite supported browser

New Here ,
Jan 10, 2021

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Hi,

 

I recently purchased a sub for Photoshop/Light Room, and when I went to try and download it, the window asked me to switch to a supported browser, so I updated Google Chrome and tried on FireFox and still same outcome. I am apparently not on a supported browser despite seemingly being on one.

 

Any advice?

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Activation, Creative Cloud, Installation, New user

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Can't log into creative cloud to install my apps -- Captcha not displaying despite supported browser

New Here ,
Jan 10, 2021

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Hi,

 

I recently purchased a sub for Photoshop/Light Room, and when I went to try and download it, the window asked me to switch to a supported browser, so I updated Google Chrome and tried on FireFox and still same outcome. I am apparently not on a supported browser despite seemingly being on one.

 

Any advice?

TOPICS
Activation, Creative Cloud, Installation, New user

Views

38

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 10, 2021 0
kglad LATEST
Adobe Community Professional ,
Jan 10, 2021

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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