Can't login to windows Desktop Apps using Personal ID, it defaults to Enterprise id

New Here ,
Jan 15, 2021 Jan 15, 2021

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I try logging into my apps or desktop client using my .edu address. But it isn't giving me the option to pick Personal or Enterprise ID. It is just sending me straight to Enterprise login which doesn't work. How can I make Adobe show the option to use my Personal Account? 

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Activation, Creative Cloud

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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sign out and then back in to your cc desktop application using the same your preferred adobe id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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"...it isn't giving me the option to pick Personal or Enterprise ID."

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Hi @EvanLouie5E7D,

That's correct. There is no option for that.  You must log-out of Enterprise and then log-in again with your personal id and password.

If you continue to have problems, contact your school's IT dept for assistance.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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