Can't open Photoshop or Illustrator

New Here ,
Oct 26, 2020

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Hi I went to launch Photoshop this morning and it won't open - I have attached a screengrab of the error - InDesign works OK but I can't launch the Creative Cloud Desktop App either - although I'm not sure I've ever done this before anyway! Photoshop worked OK on Friday - does anyone have any ideas what the issue could be and how I can get around it? I have tried uninstalling and then installing again but no luck! Thanks

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Creative Cloud, Installation

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Can't open Photoshop or Illustrator

New Here ,
Oct 26, 2020

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Hi I went to launch Photoshop this morning and it won't open - I have attached a screengrab of the error - InDesign works OK but I can't launch the Creative Cloud Desktop App either - although I'm not sure I've ever done this before anyway! Photoshop worked OK on Friday - does anyone have any ideas what the issue could be and how I can get around it? I have tried uninstalling and then installing again but no luck! Thanks

TOPICS
Creative Cloud, Installation

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43

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help 
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads 

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Oct 26, 2020 0
New Here ,
Oct 26, 2020

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Hi Axel our IT expert has asked 'Do Adobe say which update to run? There are a lot of visual studio downloads' - can you tell me what update he should use please? Thanks very much

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