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Can't open the Creative Cloud (check firewall and time settings)

New Here ,
Jun 29, 2020

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Hi! I'm not exactly a computer specialist, so if you guys could give me like an explain-like-I'm-five type of an answer I'd appreciate it lol. Basically, my Creative Cloud updated itself and now it can't connect to Adobe servers anymore. It's telling me to check my firewall and the time settings. I think the time settings should be right, since the date and time are right. What firewall settings should I check? And what do I do to them?

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Activation, Creative Cloud, Installation, New user

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Can't open the Creative Cloud (check firewall and time settings)

New Here ,
Jun 29, 2020

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Hi! I'm not exactly a computer specialist, so if you guys could give me like an explain-like-I'm-five type of an answer I'd appreciate it lol. Basically, my Creative Cloud updated itself and now it can't connect to Adobe servers anymore. It's telling me to check my firewall and the time settings. I think the time settings should be right, since the date and time are right. What firewall settings should I check? And what do I do to them?

TOPICS
Activation, Creative Cloud, Installation, New user

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59

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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You may get other replies that give you suggestions to delete some files or change some settings.

But I find in situations like this it is best to Uninstall everything and then reinstall.

And Adobe make a tool to do that. It is called the CC Cleaner tool.

 

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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