Highlighted

Can't stay signed in when connected to VPN

New Here ,
May 22, 2020

Copy link to clipboard

Copied

I am unable to get connected to Creative Cloud when my computer is connected to the internet through a VPN. All my other programs and wesites are accessible online when the VPN is connected. In fact I can download other applications and view YouTube videos with the VIN connection, If I disconnect from the VPN, then I am able to connect through the Creative Cloud app. I don't understand why this is a problem.

 

My VPN is connected to a server in the US...either in Seattle or Los Angeles.

Please help me figure this out.

 

Thank you.

Chick

TOPICS
Creative Cloud

Views

160

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can't stay signed in when connected to VPN

New Here ,
May 22, 2020

Copy link to clipboard

Copied

I am unable to get connected to Creative Cloud when my computer is connected to the internet through a VPN. All my other programs and wesites are accessible online when the VPN is connected. In fact I can download other applications and view YouTube videos with the VIN connection, If I disconnect from the VPN, then I am able to connect through the Creative Cloud app. I don't understand why this is a problem.

 

My VPN is connected to a server in the US...either in Seattle or Los Angeles.

Please help me figure this out.

 

Thank you.

Chick

TOPICS
Creative Cloud

Views

161

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 22, 2020 0
Most Valuable Participant ,
May 22, 2020

Copy link to clipboard

Copied

One, I do not use a VPN and two I do not work for Adobe... but I do read a lot of messages

 

The Adobe cloud manager program must be able to verify your account, including making sure that your location matches your account profile... which it can't do over a VPN

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 22, 2020 0