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can't uninstall applications manager - fix host file

New Here ,
Oct 03, 2015 Oct 03, 2015

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Trying to uninstall all my adobe products (so I can do a clean reinstall). I ran all the uninstalls along with the creative cloud cleaner tool, but I can't seem to get rid of the application manager files. The tool won't clean: "Fix Host File".

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correct answers 1 Correct Answer

Adobe Employee , Oct 03, 2015 Oct 03, 2015
‌Hi,If you are unable to uninstall application through cleaner tool, please try steps mentioned below-Reset the hosts file:Note: You may have to disable you security software to modify your hosts file.WindowsChoose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.Search the h...

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Adobe Employee ,
Oct 03, 2015 Oct 03, 2015

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‌Hi,

If you are unable to uninstall application through cleaner tool, please try steps mentioned below-

Reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

Mac OSLog in as an administrator to edit the hosts file in Mac OS.

  1. In a Finder window, choose Go > Go To Folder.
  2. Type /etc.
  3. Select the hosts file and open it.
  4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  6. Save and close the file.

After trying this run cleaner tool again.

Let us know if this will help!

Regards,

Akanchha

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New Here ,
May 26, 2016 May 26, 2016

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Hi, I'm running Mac OS X 10.11.6 and I'm running into the same problem where the host file still appears to be modified. I've tried the steps you've provided and the issue persists, how can I fix it?

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Community Beginner ,
Sep 02, 2018 Sep 02, 2018

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I'm also having the same problem, fixed the hosts file, but still won't remove it in the cleanup app?

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Adobe Community Professional ,
Sep 02, 2018 Sep 02, 2018

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You do not state your OS!

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Sep 02, 2018 Sep 02, 2018

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macOS High Sierra 10.13.6

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Adobe Community Professional ,
Sep 19, 2018 Sep 19, 2018

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OK, there seams nobody willing to take on! Did you solve your problem?

I do not have a MacOS device, so I'm not quite qualified to help.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Nov 14, 2019 Nov 14, 2019

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@Abambo

 

Currently running macOS Catalia V 10.15.1

 

I have gone through every possible step in attempt to remove this 'Fix Host File' including completely reseting my hosts file to default settings.  The Adobe Createive Cloud Cleaner Tool simply says '0' entries were fixed and the Fix Host File remains.  There is no solution to this problem currently.

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New Here ,
Nov 27, 2019 Nov 27, 2019

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Exactly the same problem for me.  Cant fix the host and cant find the fodler when I type /etc.

Cant install Adobe Suit anymore. Cant work for my client.. 

 

Need an answer asap. 
Thanks

 

Mac OSCatalina 10.15.1 

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New Here ,
Feb 11, 2016 Feb 11, 2016

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hi, ive tried this & cant find any adobe entries, just the standard hosts file.

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New Here ,
Feb 20, 2016 Feb 20, 2016

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I have the same problem. It can't fix hosts file I'm on OS X 10.11.3

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New Here ,
Jun 10, 2016 Jun 10, 2016

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I also have no adobe references in my hosts file and have been unable to reinstall creative cloud for some time. Any help would be greatly appreciated, I don't want to have to lose all of my work and switch to Sketch.

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New Here ,
Jun 24, 2016 Jun 24, 2016

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I Have the same problem. Can't fix the host file

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New Here ,
Jun 24, 2016 Jun 24, 2016

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I'm also having the same problem, fixed the hosts file, but still won't remove it in the cleanup app?

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Participant ,
Jun 29, 2016 Jun 29, 2016

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Same problem here. My host file has no adobe references but I still receive the warning

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New Here ,
Jul 09, 2016 Jul 09, 2016

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Same problem as well. Help!

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New Here ,
Jul 17, 2016 Jul 17, 2016

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Try cleaning the hosts file as the guide says. Run the tool will say "Fixed 0 Entries" then restart. Once i did that it worked for me. Good luck.

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New Here ,
Jul 22, 2016 Jul 22, 2016

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Hi! Nothings shows up when typing /etc.

Any help with that?

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Community Beginner ,
Jun 26, 2018 Jun 26, 2018

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it's :  /etc and not etc.

but for me it's either the same problem , there is no entrie for activate.adobe  and always the fix host file remaining

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New Here ,
Sep 18, 2018 Sep 18, 2018

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same issue with macOS High Sierra 10.13.6

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Community Beginner ,
Sep 19, 2018 Sep 19, 2018

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Hello, I came across the mistake by accident. There were two other Mac registered with Adobe Cloud and that should have caused the error with me. When I logged off the other Mac's at Adobe and logged in again with my iMac (with a restart of the Mac), everything worked again. I hope I could help. LG. Sigi

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New Here ,
Jan 14, 2020 Jan 14, 2020

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Doesnt work

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New Here ,
Oct 17, 2020 Oct 17, 2020

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eu digitei ( / etc ) e não apareceu o arquivo host 

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New Here ,
Dec 05, 2020 Dec 05, 2020

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I'm running MacOS BigSur and i have a problem where host file isnt getting cleaned up even after processing your method to fix the issue. 

 

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Me too..My mac is BigSur as well. Nobody can fix this problem? It drive me crazy AHHHHHHHH

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