Can't Uninstall CC for mac [2016]

[joeyhowell]

I am getting an error when trying to download updates to apps in CC.  To try and fix it I was following instructions to use the Adobe CC Cleaner tool and tried unistalling Adobe Creative Cloud.  This error popped up and wouldn't let me uninstall. 

Do I have to uninstall all the CC apps in order to uninstall Adobe CC?

[Bani Verma · Accepted solution]

Hi Joey,

Please follow the below steps to do a cleanup of Creative Cloud app an reinstall it:

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

• Creative Cloud
• Core sync & Core sync Helper
• CC library & CCX processes
• Adobe Desktop Common
• Adobe Update daemon
• After this anything that says adobe on it do a force quit for it

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and  select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.

/library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

Let us know if this helps.

Regards,

Bani Saini

[joeyhowell]

That worked Bani!  Thanks so much.

[ddtharp2]

Worked like a champ.

the other method failed with uninstall and then cleaner. I had to go hunt and delete the files.

[Bani Verma]

You're welcome, glad to know everything is working fine now .

[CJBehrCreative]

How long is the cleaning tool supposed to take. I selected all it said I had to get rid of and I clicked clean and a second later it was done. Am I supposed to restart for it to work? Nothing moved from the files in applications 

[Just Shoot Me · Accepted solution]

Please start your own discussion and give as much details as possible about what is wrong, what you want to do and the steps you have already taken.

Thanks.

[CJBehrCreative]

Sorry. I had already started one: https://community.adobe.com/t5/download-install/still-can-t-uninstall-cc-on-mac-after-signout-deacti...

I'm updating it now.

[Ronald98A1]

Thank you for posting this.  Though it's a little ridiculous method of uninstalling software on your machine.

Why has Adobe allowed their software to become a bloated proprietary haggle?

Why do I need to log into the CC online just so I can remove this software from my machine?

Reminds me of the good old days hunting and removing virii from my Windows machines.


These are the kind of things that make GIMP seem appealing ... BLEH

[Santosh Param Sivam]

This worked!

[kglad]

no.

you can use the cc uninstaller, Uninstall the Adobe Creative Cloud desktop application and then clean, restart your computer and reinstall the cc app from https://creative.adobe.com/products/creative-cloud

[Chris25671398v08c]

This sucks, Adobe is evil for making someone have to force quit applications [cursing removed] is wrong with you Adobe????

[kglad]

this is a very old thread.  the current cleaning of cc, involves each applicable step below.

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html