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Can't Uninstall CC for mac.

New Here ,
Feb 17, 2016

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I am getting an error when trying to download updates to apps in CC.  To try and fix it I was following instructions to use the Adobe CC Cleaner tool and tried unistalling Adobe Creative Cloud.  This error popped up and wouldn't let me uninstall.  Screen Shot 2016-02-17 at 1.40.41 PM (2).png

Do I have to uninstall all the CC apps in order to uninstall Adobe CC?

Hi Joey,

Please follow the below steps to do a cleanup of Creative Cloud app an reinstall it:

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • After this anything that says adobe on it do a force quit for it

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and  select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.

/library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

Let us know if this helps.

Regards,

Bani Saini

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Creative Cloud

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Can't Uninstall CC for mac.

New Here ,
Feb 17, 2016

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I am getting an error when trying to download updates to apps in CC.  To try and fix it I was following instructions to use the Adobe CC Cleaner tool and tried unistalling Adobe Creative Cloud.  This error popped up and wouldn't let me uninstall.  Screen Shot 2016-02-17 at 1.40.41 PM (2).png

Do I have to uninstall all the CC apps in order to uninstall Adobe CC?

Hi Joey,

Please follow the below steps to do a cleanup of Creative Cloud app an reinstall it:

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • After this anything that says adobe on it do a force quit for it

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and  select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.

/library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

Let us know if this helps.

Regards,

Bani Saini

TOPICS
Creative Cloud

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18.5K

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Feb 17, 2016 0
Adobe Employee ,
Feb 17, 2016

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Hi Joey,

Please follow the below steps to do a cleanup of Creative Cloud app an reinstall it:

1- Force Quit the below processes in the same sequence as mentioned below from Activity Monitor: see, Use Activity Monitor on your Mac - Apple Support

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • After this anything that says adobe on it do a force quit for it

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and  select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and  select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.

/library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

Let us know if this helps.

Regards,

Bani Saini

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Feb 17, 2016 1
New Here ,
Feb 17, 2016

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That worked Bani!  Thanks so much.

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Feb 17, 2016 0
New Here ,
Oct 06, 2016

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Worked like a champ.

the other method failed with uninstall and then cleaner. I had to go hunt and delete the files.

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Oct 06, 2016 0
Adobe Employee ,
Oct 06, 2016

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You're welcome, glad to know everything is working fine now .

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Oct 06, 2016 0
New Here ,
Jul 01, 2020

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How long is the cleaning tool supposed to take. I selected all it said I had to get rid of and I clicked clean and a second later it was done. Am I supposed to restart for it to work? Nothing moved from the files in applications 

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Jul 01, 2020 0
Adobe Community Professional ,
Jul 01, 2020

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Please start your own discussion and give as much details as possible about what is wrong, what you want to do and the steps you have already taken.

 

Thanks.

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Jul 01, 2020 0
New Here ,
Jul 01, 2020

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Jul 01, 2020 0
Adobe Community Professional ,
Feb 17, 2016

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no.

you can use the cc uninstaller, Uninstall the Adobe Creative Cloud desktop application and then clean, restart your computer and reinstall the cc app from https://creative.adobe.com/products/creative-cloud

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Feb 17, 2016 1