can`t uninstall previous versions of adobe products, 2019.

Enthusiast ,
Mar 14, 2021 Mar 14, 2021

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Im using windows 10, trying to use the Uninstall a program feature to delete 2019 and some 2020 adobe products (i`m a creative cloud subscriber). Howeve rwhen I uninstall attempt, nothing happens. 

I am attempting to uninstall one at a time, just showing how previous versions are taking up a lot of space here on the drive.

 

Screenshot_20210315102452.png

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 15, 2021 Mar 15, 2021
Hi Nancy, yes i`m clicking the desktop creative cloud app from the start menu, but no response from it, won`t open.   =========== After installing, restart computer. On Windows, right-click on shortcut or desktop icon and select Run as Administrator.  Typically you only need do this the first time you start it.  

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Most Valuable Participant ,
Mar 14, 2021 Mar 14, 2021

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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What happens when you open your Creative Cloud desktop app and hit the Uninstall button?

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Enthusiast ,
Mar 14, 2021 Mar 14, 2021

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Hi Nancy, yes i`m clicking the desktop creative cloud app from the start menu, but no response from it, won`t open. Tried uninstalling from this menu as well with right click, no response, 

 

Screenshot_20210315103150.png

when I double click it, nothing happens (or click it).

have restarted my pc, same problem.

 

John thankyou, will attempt the CC cleaner tool tonight, 

 

*Wondering if I uninstall photoshop and illustrator 2019, will I also lose the:

  1. Workspaces
  2. Custom brushes
  3. Actions
  4. Patterns

Or will they stay put and be accessable by the latest version of PS and Ai? 

 

 

Screenshot_20210315104814.pngScreenshot_20210314223412.png

 

 

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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quote

Hi Nancy, yes i`m clicking the desktop creative cloud app from the start menu, but no response from it, won`t open.

 

===========

After installing, restart computer.

On Windows, right-click on shortcut or desktop icon and select Run as Administrator.  Typically you only need do this the first time you start it.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Enthusiast ,
Mar 17, 2021 Mar 17, 2021

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ok great that worked, right clicking run as admin, thank you Nancy!

 

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