Highlighted

can't unistall any products

New Here ,
May 15, 2020

Copy link to clipboard

Copied

 (Not sure where to post this sorry..)Ok so this is getting ridiculous, i used a temp email for a trial of adobe products.  I no longer have access to that email anymore.  I want to unistall my products such as after effects, premiere etc.  HOWEVER, when i use windows control panel to try and unistall them, it just brings up the same thing in creative cloud that i need to verify my email.  Obviously i do not have acesss to this email anymore so i am stuck.  I have tried to go into program files and delete them manually, but it just says they are open and being used, even though every adobe product is closed.  Please help, they take up so much space on my pc and i just want them gone.

dfgd.PNG

TOPICS
Creative Cloud

Views

712

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

can't unistall any products

New Here ,
May 15, 2020

Copy link to clipboard

Copied

 (Not sure where to post this sorry..)Ok so this is getting ridiculous, i used a temp email for a trial of adobe products.  I no longer have access to that email anymore.  I want to unistall my products such as after effects, premiere etc.  HOWEVER, when i use windows control panel to try and unistall them, it just brings up the same thing in creative cloud that i need to verify my email.  Obviously i do not have acesss to this email anymore so i am stuck.  I have tried to go into program files and delete them manually, but it just says they are open and being used, even though every adobe product is closed.  Please help, they take up so much space on my pc and i just want them gone.

dfgd.PNG

TOPICS
Creative Cloud

Views

713

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 15, 2020 0
Adobe Community Professional ,
May 16, 2020

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 16, 2020 0
Most Valuable Participant ,
May 16, 2020

Copy link to clipboard

Copied

I just thought I'd mention: did you sign up with a real credit card with your temporary email? If so, it will be charged at the end of the trial and you must pay for the whole year.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 16, 2020 0
Abambo LATEST
Adobe Community Professional ,
May 16, 2020

Copy link to clipboard

Copied

Temporary e-mail (probably for security reasons) and a real credit card?

 

Just to say: I also use temporary e-mail addresses, but I tend to keep control over them...until I can dump them...

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 16, 2020 0
Most Valuable Participant ,
May 16, 2020

Copy link to clipboard

Copied

You've really created a problem for yourself by not keeping that email address long enough to complete the trial

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 16, 2020 1