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Can't update cc : error code 198

New Here ,
Jun 03, 2019

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Hello,

I can't update the cc app itself.  After 1% it shows error code 198.

I can't find any reference to that code either.

Other apps are updating fine.  XD wasn't and was showing the same error code so I uninstalled it.  Not a priority for me anyway.

Any assistance would be appreciated.

Thank you.

Peter

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Can't update cc : error code 198

New Here ,
Jun 03, 2019

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Hello,

I can't update the cc app itself.  After 1% it shows error code 198.

I can't find any reference to that code either.

Other apps are updating fine.  XD wasn't and was showing the same error code so I uninstalled it.  Not a priority for me anyway.

Any assistance would be appreciated.

Thank you.

Peter

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Creative Cloud

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Adobe Community Professional ,
Jun 04, 2019

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Which operating system do you use?

What's the exact error message? Can you please post a screenshot.

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New Here ,
Jun 04, 2019

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Thank you for your response Axel.

I am using Windows 10

Screenshot (5).png

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Adobe Community Professional ,
Jun 04, 2019

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Have you tried to sign out and sign in again?

Do you have restart the PC?

Take also a look here:

How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app

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New Here ,
Jun 04, 2019

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Hi Axel

Thanks again for getting back to me.

I followed your advice: signed out and signed back in and the problem persisted - error code 198

Restarts don't help.

I uninstalled and reinstalled CC.

I almost got 50% with the update and then the same problem happened.  Now it happens at around 1%

I tried installing XD as that had the same error code.  The same problem persisted there also.  I followed a link from the failed XD install and found the following:

Exit Code: 198 -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 1 error(s), 1 warnings(s)  FATAL: Error occurred in install product workflow with error code 198 error message Source: C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\coresync_version.txt; Destination: C:\adobeTemp\ETR69A5.tmp; ErrorString: Error 5 Access is denied. ERROR: Failed to backup folder C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\coresync_version.txt with error Source: C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\coresync_version.txt; Destination: C:\adobeTemp\ETR69A5.tmp; ErrorString: Error 5 Access is denied., aborting installation. WARN: CopyFile failed for Source: C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\coresync_version.txt, Destination: C:\adobeTemp\ETR69A5.tmp ------------------------------------------------------------------------------------- 

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Adobe Community Professional ,
Jun 05, 2019

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As it looks like the reason are missing access rights. The message "Access is denied" appears several times in the log.

Do you run the installation/update as an administrator or as a user with admin rights? If not, log in accordingly and try again.

Is a virus scanner or other protection program running? If so, then deactivate it during the installation.

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Community Beginner ,
Jun 08, 2019

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I too am encountering this exact issue. When I run the creative cloud exe as an administrator, the app never fully loads. I have used the CC cleaner tool, reinstalled, all that - update still doesn't take. The most recent version of Adobe Creative Cloud on Adobe's site is NOT the most up-to-date version as of writing. Therefore, when you reinstall the creative cloud, you must still then further update the app once you install it.

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New Here ,
Jul 06, 2019

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same problem here and i didn't find any definition for the error on adobe site

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Adobe Community Professional ,
Jul 06, 2019

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Do you have a 64-bit machine?

Does your system meet the minimum requirements to run Creative Cloud + OS + other apps?

Adobe Creative Cloud system requirements

Nancy O'Shea, ACP
Alt-Web.com

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Adobe Community Professional ,
Jul 08, 2019

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You really should tell us more about your computer (memory, free hd space etc) and your operating system (OS) version.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
Jul 16, 2019

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I figured out the issue for my situation and hopefully it will help you. First, close Adobe Creative Cloud completely. Then I grabbed the "Adobe CC Cleaner" tool. You can find it here - official and from Adobe:

Use the Creative Cloud Cleaner Tool to solve installation problems

Run it and follow the on-screen prompts. I had about 5 different versions of XD according to the cleaner. I wiped them all out. You will have to launch the cleaner .exe for each instance of XD you want to remove. Do it. When you are done removing every instance of XD, launch Creative Cloud once more and try to download XD. This resolved the issue for me. Your mileage may vary but I hope that this helps.

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New Here ,
Oct 10, 2019

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Thank you so much. I followed your directions and it solved my situation also. I had 3 instances of XD somehow.

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Participant ,
Mar 08, 2020

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Thanks for the tip.  Out of all the programs I utilize at home and in business, this is the only one where almost every time I try to update it turns into a two hour install/uninstall snafu.

 

I also got error code 198 and it still takes you to a web page where error code 198 is not listed!  And these posts are from July and it is March.... Mine stops at 19%, perhaps we could start a pool on the percent it stops at? 🙂

 

I will have to set aside a few hours some weekend and sort this out.  Thanks for the link....very familiar with that DOS cleaner app from prior battles with CC.  Also deleting folders, files, etc. This is why I only update every so often, can't deal with this every week/month.  Every time I read about new features in LR, PS, or PPro which gets me excited, it is offset with the knowledge that I have a few hours (or more)  ahead of me of hassle in screenshoting settings, and battling CC update.

 

If there has been any additional information on this error and how to get around it since then I would appreciate it. This forum is always very helpful.  It sounds like maybe the apps still update even though the cloud app gets this error?  Didn't want to go update any unless I knew for sure.  

 

Thanks,

BJBBJB1

 

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Community Beginner ,
Aug 31, 2020

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https://community.adobe.com/t5/illustrator/error-code-305/m-p/11401704?page=1

Like you, I have continuously encountered these update errors across a wide spectrum of hardware. This guy's solution helped me and saved me from those hours-long processes. Hopefully it will help you too. Make sure to check his attachment if you are not familiar with resource monitor. Good luck..

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Community Beginner ,
Mar 24, 2020

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It's simple. Creative Cloud is a POS. You pay $700 per year and can't work on your documents because the licencing system keeps blowing out your fonts and their top level installer doesn't work. Bloatware. Garbage. I'm sick of it. Half the time I try to work there's an update thzt I have to troubleshoot just to use fonts in my InDesign documents. If my job isn't using the software, but is instead installing and updating it, Adobe should be paying me instead of me paying them. I'm done with this crap.

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New Here ,
Mar 25, 2020

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I have experienced the same issues unfortunately which I'm still trying to resolve.   When you call Adobe for Tech Support they have wait times lasting over an hour and don't have the misfortune of getting an unfriendly customer service person who hangs up on you.

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Adobe Community Professional ,
Mar 25, 2020

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#1 I turn off automatic application updates for everything except the Creative Cloud desktop app. 

That eliminates 99% of workflow disruptions until I'm ready to deal with them.

 

#2 Phone support takes too long even under the best of conditions.  I use the community forums whenever possible.  If technical support is required, I always use online chat instead of phone.

https://helpx.adobe.com/contact.html

 

================
NOTE: The pandemic is effecting all sectors. Demand is higher than average and there are fewer Adobe agents available to assist customers.  Please be patient as wait times may be longer than normal. 

 

Nancy O'Shea, ACP
Alt-Web.com

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Participant ,
May 08, 2020

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As usual, every time I try to update my Adobe Creative Cloud Suite, I have issues. Last time was two months ago, that is about the norm as I refuse to try to update any of the modules while in the middle of a project. 

 

I posted earlier in this thread and was hopeful the helpful folks here could tell me if I need to go through using the same cleaner program and reinstall of creative cloud as last time, and the time before that.... as I get a different error this time.  I get a notification that says Creative cloud needs to be updated in my windows bottom right notification area, I click on that and then I get a white screen with the spinning blue circle.

 

That's new for me but apparently not a new thing for others as it takes you to a help screen that again takes me down the same uninstall and clean and reinstall path.

 

Does this work? Is there another method?  I have no idea why updates continue to be an issue for a monthly-fee program.....  I used to run with auto updates to the creative cloud app turned off,  and I had update problems. In March after my last uninstall, clean, reinstall routine I turned it on, and now I have a different update issue. PC is a powerful, well maintained Windows 10 machine, latest Windows updates that everything else runs great on.

 

And here I thought I was going to be updating Lightroom and trying out new features....but no. 🙂

 

Thanks again for the help,

 

BJBBJB1

 

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Adobe Community Professional ,
May 08, 2020

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New updates rolled out today. With 15 million subscribers, there is probably a lot of network traffic for the first few days. 

Why don't you wait a few days?

 

Nancy O'Shea, ACP
Alt-Web.com

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Participant ,
May 08, 2020

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Nancy,

Thanks, if that is what it is, would be glad to.

I am not dying to do it, just finally had a chance and couldn't.  

 

BJBBJB1

 

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Participant ,
May 11, 2020

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That was not it.  I still get the same error today. Will have to go through that whole process again unless there are any other suggestions.  The document is "Creative Cloud desktopp app won't open - Progress wheel keeps spinning".  So it is a well enough known problem there is a whole document for the user to use to solve the issue.....   

 

BJBBJB1

 

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