Can't Update Creative Cloud desktop app: Error 131

Contributor ,
Apr 30, 2021 Apr 30, 2021

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I can't update my Creative Cloud desktop app anymore (macOS 11.2), get Error 131.

 

The error links to this page for possible solution:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?trackingid=CZY71YK...

 

Following these instructions don't make any difference. I restarted my Mac, too.

 

 

Thanks for any help.

Leo

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correct answers 1 Correct Answer

Adobe Community Professional , May 01, 2021 May 01, 2021
first, reset the cc app: to reset the cc desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, try to repairhttps://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails go ahead and uninstall/reinstall per the above linkif that fails, do a clean cc install following each applicable step:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninst...

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Contributor ,
May 03, 2021 May 03, 2021

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Thanks kglad,

 

After reinstalling the app (and a few more hiccups) the problem seems to be solved.

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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good to hear!

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