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Can't update Creative Cloud Desktop Error 507

Explorer ,
Jul 11, 2020

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Currently on Win10 Pro 64-bit Version 1909 OS Build 18363.900   

 

Currently on Creative Cloud 5.2.0.436

 

Anyway my new Camera Raw 12.3 is missing some critical functionality, like crop & rotate. I thought no problem, maybe i just need to update it via Creative Cloud. Creative Cloud does say its up to date, but creative cloud is having its own issues in that it won't update / install. It gets to about 30% then fails with an error of 507, which according to Adobe Support is 

Error code 507: Unable to install the product update as the volume is offline.   


I do not have my install on a disconnected drive. 

 

Everything is installed on my C: drive.   Everything on my PC is working perfectly well. 

 

To Troubleshoot, 

 

I have disabled all Anti Virus and Malware applications.

 

I have obviously restarted during all these processes

 

I have used the AdobeCreativeCloudCleanerTool.exe to remove the Creative Cloud and re-installed the Creative Cloud, which it does.. However then when it goes to update, it just fails over and over again around the same time. 

 

So i'm stuck. I really rely on Adobe Camera Raw, when working in Photoshop, as i visible stamp image then make slight adjustments such as my crops in Camera Raw.  

 

Hopefully someone at Adobe has answers, cos the error message itself is bogus. 

 

(Edited By Moderator to remove attached images. See images below in a reply by the OP)

Correct answer by calphalon | Community Beginner

After many, many hours on the phone with Adobe Support and finally getting engineering involved, I think I (with Adobe help) have finally solved this problem and in the end it was simple.

 

  1. Close Creative Cloud desktop app by File > Exit Creative Cloud
  2. Search for powershell in Start Search
  3. Right click and Select Run as admin
  4. Paste this command in the powershell windows: 
    Get-AppxPackage -all AdobeNotificationClient | Remove-AppxPackage -AllUser
  5. After this is done. Try to launch Creative Cloud and update it

 

Note, we had gone down the path mentioned in another post regarding registry entries for "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\PackageVolumes" and removing some of those.  That wasted a ton of time and broke other apps I had from the app store.  It also cause the method aboave to fail badly.  Finally I restored the registry and did the above and it worked first time.  CC updated with no errors and all 'seems' fine.  Hope it sticks.

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Can't update Creative Cloud Desktop Error 507

Explorer ,
Jul 11, 2020

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Currently on Win10 Pro 64-bit Version 1909 OS Build 18363.900   

 

Currently on Creative Cloud 5.2.0.436

 

Anyway my new Camera Raw 12.3 is missing some critical functionality, like crop & rotate. I thought no problem, maybe i just need to update it via Creative Cloud. Creative Cloud does say its up to date, but creative cloud is having its own issues in that it won't update / install. It gets to about 30% then fails with an error of 507, which according to Adobe Support is 

Error code 507: Unable to install the product update as the volume is offline.   


I do not have my install on a disconnected drive. 

 

Everything is installed on my C: drive.   Everything on my PC is working perfectly well. 

 

To Troubleshoot, 

 

I have disabled all Anti Virus and Malware applications.

 

I have obviously restarted during all these processes

 

I have used the AdobeCreativeCloudCleanerTool.exe to remove the Creative Cloud and re-installed the Creative Cloud, which it does.. However then when it goes to update, it just fails over and over again around the same time. 

 

So i'm stuck. I really rely on Adobe Camera Raw, when working in Photoshop, as i visible stamp image then make slight adjustments such as my crops in Camera Raw.  

 

Hopefully someone at Adobe has answers, cos the error message itself is bogus. 

 

(Edited By Moderator to remove attached images. See images below in a reply by the OP)

Correct answer by calphalon | Community Beginner

After many, many hours on the phone with Adobe Support and finally getting engineering involved, I think I (with Adobe help) have finally solved this problem and in the end it was simple.

 

  1. Close Creative Cloud desktop app by File > Exit Creative Cloud
  2. Search for powershell in Start Search
  3. Right click and Select Run as admin
  4. Paste this command in the powershell windows: 
    Get-AppxPackage -all AdobeNotificationClient | Remove-AppxPackage -AllUser
  5. After this is done. Try to launch Creative Cloud and update it

 

Note, we had gone down the path mentioned in another post regarding registry entries for "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\PackageVolumes" and removing some of those.  That wasted a ton of time and broke other apps I had from the app store.  It also cause the method aboave to fail badly.  Finally I restored the registry and did the above and it worked first time.  CC updated with no errors and all 'seems' fine.  Hope it sticks.

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Creative Cloud, Installation

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Jul 11, 2020 10
Adobe Community Professional ,
Jul 11, 2020

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So people don't have to download the image you have attached to your post please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.

You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box like this.

 

2020-06-07 19_13_42-Camera Raw Brush tool problem - Adobe Support Community - 11189555.png


Thank you.

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Jul 11, 2020 0
Adobe Community Professional ,
Jul 11, 2020

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Nothing is missing in ACR. It is just in a different place.

 

2020-07-11 10_24_32-0324.png

 

 

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Jul 11, 2020 0
Explorer ,
Jul 11, 2020

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thanks i realize its only when you launch into ACR.. It is not and never was present when you use CR Filter.  So that's all ok... Thanks, However, i still would like to know the reason to the Creative Cloud not updating and throwing back a bizzare error 

 

Capture1.JPGCapture2.JPGCapture3.JPG

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Jul 11, 2020 1
Adobe Community Professional ,
Jul 12, 2020

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I just did a Google search on the 507 error and as the screen shot you posted it comes up when there is, or when the computer or the install program thinks there is, insufficient storage on the volume. This I would think might also come up if the file/folder/drive permissions aren't set correctly.

 

https://www.google.com/search?q=error+code+507&oq=error+code+507&aqs=chrome..69i57.4606j0j7&sourceid...

 

2020-07-12 05_01_28-error code 507 - Google Search.png

 

Not sure where you found that error code as I have yet to find any reference to an Adobe error code 507. The list of Adobe error codes stops at 506.

https://helpx.adobe.com/download-install/kb/troubleshoot-download-install-error.html

 

 

 

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Jul 12, 2020 0
Explorer ,
Jul 12, 2020

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There are no permissions issues on my drive. I am the sole user and i have full administrative privlages. Also there is plenty of space available on my C drive where Adobe installs all its applications.  While i may not be an expert on Adobe products as in knowing all the ins and out, as Photography/ Videography is a relatively new passion, i am however a 30yr veteran and systems engineer on Windows PC's.  There is nothing wrong with my build. The only issue that i have to date on my PC, is the Creative Cloud not wanting to update itself. Nothing is showing in the event log. There is something going on, on Adobe's end, which is out of my control. 

 

Also i believe that error list you're looking at is out of date.  Here's their latest pull down list of errors, which can be found from here.    Eitherway, the error is inaccurate. It assumes i've installed on a drive that is no longer present, or that i do not have admin privilages.  

 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?product=Creative%2...

 

507 error.JPG

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Jul 12, 2020 0
Community Beginner ,
Jul 13, 2020

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Hello,

the same over here:

Creative Cloud 5.2.0.436, Win10 64bit, Error Code 507 - volume is online, everything works fine. Except for the Creative Cloud update. Started a few days ago.

An error code with identity problems? Anyway - need an urgent solution, too!

Thanks in advance.

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Jul 13, 2020 0
Explorer ,
Jul 13, 2020

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Here as well. Everything else running fine.

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Jul 13, 2020 0
New Here ,
Jul 13, 2020

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I have the same issue with error code 507 relating to updating the Creative Cloud Desktop app.

Creative Cloud 5.2.0.436

Win 10 Home Version 1909 Build 18363.900

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Jul 13, 2020 0
Community Beginner ,
Jul 13, 2020

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Similar behavior here.  You are not alone.

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Jul 13, 2020 2
New Here ,
Jul 14, 2020

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I'm also running into the same issue. I've tried repairing CC and it just keeps failing with at 38% with an Error Code 507. I have 83 GB free on my C: drive where CC is installed. I can't imagine that's not enough space (I have deleted any files lingering in the recycle bin as well). 

 

Creative Cloud says I will need to have an Admin password. It never prompts me and I have tried running the program as administrator. This is not a shared computer, it is my personal device. 

 

 

Microsoft Windows 10 Education
10.0.18362 Build 18362

CC Version 5.2.0.436

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Jul 14, 2020 0