Can't update my license to PS+LR

New Here ,
Aug 01, 2020

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I have cancelled my LR license but still can't purchase new PS+LR license. When i try, it say that i havbe to cancel my LR susbcription, then forwards me to app store but there appears i have already cancelled LR license, so i'm on and endless loop!!!! please help!!!. 

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Can't update my license to PS+LR

New Here ,
Aug 01, 2020

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I have cancelled my LR license but still can't purchase new PS+LR license. When i try, it say that i havbe to cancel my LR susbcription, then forwards me to app store but there appears i have already cancelled LR license, so i'm on and endless loop!!!! please help!!!. 

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Aug 01, 2020 0
Adobe Community Professional ,
Aug 01, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Aug 01, 2020 0
Adobe Community Professional ,
Aug 02, 2020

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Please log-in to your account below.  Click on Manage Plans.  Cancelling an annual plan early incurs a 50% penalty fee.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.   In the chat box, type AGENT followed by enter key.  Wait for a human to assist you.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Aug 02, 2020 0