• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can’t Use Adobe

New Here ,
Oct 11, 2020 Oct 11, 2020

Copy link to clipboard

Copied

Everytime I go on any app I get a constant window popping up and disappearing so can't use anything, if I try close the pop up the whole program shuts, does anyone know how to fix this? On iMac

Views

285

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2020 Oct 11, 2020

Copy link to clipboard

Copied

LATEST

Hi D5E78,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Also please try a system restart and retry, it should work.

 

If the problem persists, please consider uninstalling the Creative Cloud App and Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and download the direct installer for Creative Cloud Desktop App.

 

Hope it helps. 

 

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines