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Hi D5E78,
Thank you for posting your query here and sorry to hear about the trouble you are facing.
Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.
Also please try a system restart and retry, it should work.
If the problem persists, please consider uninstalling the Creative Cloud App and Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and download the direct installer for Creative Cloud Desktop App.
Hope it helps.
Thank you.