Can’t Use Adobe

New Here ,
Oct 11, 2020 Oct 11, 2020

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Everytime I go on any app I get a constant window popping up and disappearing so can't use anything, if I try close the pop up the whole program shuts, does anyone know how to fix this? On iMac

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Adobe Community Professional ,
Oct 11, 2020 Oct 11, 2020

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Hi D5E78,

 

Thank you for posting your query here and sorry to hear about the trouble you are facing. 

 

Please Open Windows Task Manager (for Windows computer ) or Mac Activity Monitor (for a Mac) and close all Adobe processes like Creative Cloud, CLibrary, CCXProcess, Adobe Update Service, Adobe Genuine Software Service, Adobe Acrobat Update Service, AcroTray etc.

 

Also please try a system restart and retry, it should work.

 

If the problem persists, please consider uninstalling the Creative Cloud App and Open the web link : https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and download the direct installer for Creative Cloud Desktop App.

 

Hope it helps. 

 

Thank you.

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