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Can't use any Adobe CC apps "Sorry, your sign-in attempt doesn't match"

New Here ,
Jan 03, 2020

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Hi there, I recently just subscribed to the Photography Plan and tried installing Photoshop 2020 and Lightroom Classic, but when I launched them I got this error. "Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT administrator" This happens to my PC and 2 Mac devices, I'm not a part of any shared device or organization network, these are my personal devices. I've tried contacting support but the representative I was assigned to was also quite baffled by this error. I've tried uninstalling, reinstalling, restarting, using the Creative Cloud Cleaner, so far nothing has worked.  Has anyone encountered this? 

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Can't use any Adobe CC apps "Sorry, your sign-in attempt doesn't match"

New Here ,
Jan 03, 2020

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Hi there, I recently just subscribed to the Photography Plan and tried installing Photoshop 2020 and Lightroom Classic, but when I launched them I got this error. "Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT administrator" This happens to my PC and 2 Mac devices, I'm not a part of any shared device or organization network, these are my personal devices. I've tried contacting support but the representative I was assigned to was also quite baffled by this error. I've tried uninstalling, reinstalling, restarting, using the Creative Cloud Cleaner, so far nothing has worked.  Has anyone encountered this? 

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Problem or error

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1.4K

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Jan 03, 2020 0
Adobe Community Professional ,
Jan 03, 2020

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Moving to the Get Started forum from Photoshop

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Jan 03, 2020 0
Adobe Community Professional ,
Jan 03, 2020

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theboywithfluffyhair, good evening.
I have never encountered it, but I will introduce a solution to a related problem that can be found at the link.

https://community.adobe.com/t5/enterprise-teams/dont-t-have-access-to-manage-apps/td-p/10549326

Please try this.
I hope you recover.


TkfY(ACP),JAPAN

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Jan 03, 2020 0