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Can't use the product after buying it.

New Here ,
Oct 03, 2020

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Adobe says they are processing my order.  How long does that take?  In the menatime I can't use the product.  When I try to edit a PDF, I get a screen that says "Buy Now" or "Activate".  When I press "Activate", I get a message that says: "To activate confirm your Adobe ID.  After signing in you will need to close and launch Acrobat if you purchased an Acrobat DC subscription or entered a serial number."  I did that and get no response when I press the "sign in" button.  Please help.

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Activation, New user

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Can't use the product after buying it.

New Here ,
Oct 03, 2020

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Adobe says they are processing my order.  How long does that take?  In the menatime I can't use the product.  When I try to edit a PDF, I get a screen that says "Buy Now" or "Activate".  When I press "Activate", I get a message that says: "To activate confirm your Adobe ID.  After signing in you will need to close and launch Acrobat if you purchased an Acrobat DC subscription or entered a serial number."  I did that and get no response when I press the "sign in" button.  Please help.

TOPICS
Activation, New user

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34

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 03, 2020 0
Adobe Community Professional ,
Oct 03, 2020

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Hello.
It seems that you need to check the progress of the process with customer support.

Adobe Help Center


TkfY(ACP),JAPAN

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