Highlighted

Can’t verify email

New Here ,
Feb 18, 2020

Copy link to clipboard

Copied

Hello, I just used, what I thought to be, my school email to utilize the student discount. But when asked to verify it, I wasn’t receiving any emails. Upon further inspection, I typed the wrong email. The original email that I used was (insert email here)@pasadena.edu, but in reality, the email is (insert email here) @go.pasadena.edu. When attempting to change it to (insert email here) @go.pasadena.edu, it won’t allow me because the email isn’t “valid”. I am unsure if the @go. Is effecting the emails validity.  Please help.

Hi Daniel, sorry to hear about this issue. Unfortunately, we can't assist with billing, account and subscription issues on this forum.
Please contact the Adobe chat Support team at https://helpx.adobe.com/contact.html
Thank you!

TOPICS
Download and install

Views

473

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can’t verify email

New Here ,
Feb 18, 2020

Copy link to clipboard

Copied

Hello, I just used, what I thought to be, my school email to utilize the student discount. But when asked to verify it, I wasn’t receiving any emails. Upon further inspection, I typed the wrong email. The original email that I used was (insert email here)@pasadena.edu, but in reality, the email is (insert email here) @go.pasadena.edu. When attempting to change it to (insert email here) @go.pasadena.edu, it won’t allow me because the email isn’t “valid”. I am unsure if the @go. Is effecting the emails validity.  Please help.

Hi Daniel, sorry to hear about this issue. Unfortunately, we can't assist with billing, account and subscription issues on this forum.
Please contact the Adobe chat Support team at https://helpx.adobe.com/contact.html
Thank you!

TOPICS
Download and install

Views

474

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 18, 2020 0
Adobe Employee ,
Feb 21, 2020

Copy link to clipboard

Copied

Hi Daniel, sorry to hear about this issue. Unfortunately, we can't assist with billing, account and subscription issues on this forum.
Please contact the Adobe chat Support team at https://helpx.adobe.com/contact.html
Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 21, 2020 0
Adobe Community Professional ,
Feb 21, 2020

Copy link to clipboard

Copied

Moving to the Get Started forum

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 21, 2020 1