CANCEL "FREE TRIAL" ACCOUNT

New Here ,
Feb 25, 2019 Feb 25, 2019

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iT IS IMPOSSIBLE TO CANCEL THE ACCOUNT. THEY ARE SHORT ON STAFF, PUT YOU ON HOLD, AND DON'T RESPOND. ADOBE IS QUICK TO TAKE YOUR CREDIT CARD INFORMATION, BUT MAKE IT IMPOSSIBLE TO CANCEL. THIS IS A FRAUDULENT SCAM!!!!!!!!!

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Adobe Community Professional ,
Feb 25, 2019 Feb 25, 2019

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How to cancel your Adobe Creative Cloud plan or membership

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Feb 25, 2019 Feb 25, 2019

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A Free 7-day Trial doesn't ask for a credit card, unless you're talking about something other than Adobe Creative Cloud.   The free trial simply ends after 7 days.   There's nothing fraudulent about it.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 25, 2019 Apr 25, 2019

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I got a free trial and it did ask me for my credit card

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Adobe Community Professional ,
Apr 26, 2019 Apr 26, 2019

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martinez886  wrote

I got a free trial and it did ask me for my credit card

Nancy OShea​'s answer was true at the time she answered. Adobe since has changed the system, asking credit card information also for the free trial. However, you should be able to self cancel very soon after having taken the free trial.

There are only some situations, where you can't self cancel. The most obvious is that when a payment fails, after the trial.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Aug 06, 2019 Aug 06, 2019

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I was asked for CC info for my trial account. I cannot download 'After Effects' as I'm getting constantly 'You don't have access to mange apps' on my laptop on which I'm the only administrator 😉 I'm spending already hours in figuring out how to make it work, there is no support with help I know off. Now, trying to cancel the whole thing - alas I wouldn't know how!  What does it mean "However, you should be able to self cancel very soon after having taken the free trial." I don't want to get charged, I don't want to have to fight to bet money back and I don 't want to spend hours in tryin ng to figure all that out.  Geeez - is that the Adobe world? Frustrating!

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Adobe Community Professional ,
Aug 06, 2019 Aug 06, 2019

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Sounds like you may already have a Teams or Enterprise account which means you must contact your IT deparment  for assistance.

A free 7 day trial is for individual account holders.   And your computer must meet the minimum system requirements to run Creative Cloud desktop app + any other apps you intend to use.  If your computer doesn't meet the minimum spcs, you won't be able to download the apps.

Open the CC Desktop App to ensure you're logged in under your individual account ID and password.   After 7 days when your trial reverts to a paid plan, you can cancel within the 14 day grace period without penalty.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 06, 2019 Aug 06, 2019

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Thank you for your reply, Nancy. Of course I do not have a teams or enterprise account, never had. I meet all requirements etc. Adobe graciously took my CC info and made sure it's correct by placing a $1.00 charge on it 😉 Alas, here we are, I cannot download my trial - I found d lots of similar posts on the friendly webs with the exact same issue. It's painful, I'm not used to troubles like that, it unfortunately seems Adobe has so me kind of reputation here, so I guess it's live and learn. I tried to contact adobe for help, and of course they have a chat feature which, hello - isn't working! They suggest I call them but then so many people posted that it is nooooo fun to hang o n the phone forever. It's exhausting.

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Community Beginner ,
Aug 06, 2019 Aug 06, 2019

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Just now I got this email: - I guess we're not made for each other - not even funny!

We appreciate your recent order; however, we regret that we are unable to process the transaction at this time.
If you feel that this order has been declined in error, please call your Adobe Store Customer Support Team from Monday through Friday at: United States: 800-585-0774

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Adobe Community Professional ,
Aug 06, 2019 Aug 06, 2019

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Sorry we can't help with a failed payment transaction.  You might want to call the 800 number.   Good luck!

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 06, 2019 Aug 06, 2019

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There is no 'failed payment transaction' ! Adobe parked their $1.00 payment right when I ordered to make sure my credit card number is valid 😉 It'd be the first time for me that a transaction fails - why does everything go wrong with Adobe? It's really puzzling!

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Adobe Community Professional ,
Aug 07, 2019 Aug 07, 2019

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karll66561161  wrote

There is no 'failed payment transaction' !

However, you still need to call that 800 number if you want to get more info.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Nov 13, 2020 Nov 13, 2020

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I have the same situation that the "free 7-days trial" cannot be canceled and now I have 3 days remaining.  I spent more than one hour to search online method, videos from Adobe, but still cannot find the option for cancellation. Is this a free trial???  Or, this is a fraudulent scam!!!!   Will see what happen after the 7-days.   11/13/2020

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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Your free trial will automatically convert to a paid plan on Day 8 at which point you may cancel and request a refund. You have 14 days to cancel without penalty.   See link below for details.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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