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Cancel Subscription

New Here ,
Oct 08, 2019

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Can someone help me cancel my subscription to Lightroom please? 

My iPhone doesn’t have the subscription active on my iPhone or I would do

it myself. 

Hi there,

 

You are subscribed to Ligtroom Mobile Premium through Apple/iTunes. Please navigate to the page here https://support.apple.com/en-gb/HT202039 to manage your subscription. 

 

^Ani

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Cancel Subscription

New Here ,
Oct 08, 2019

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Can someone help me cancel my subscription to Lightroom please? 

My iPhone doesn’t have the subscription active on my iPhone or I would do

it myself. 

Hi there,

 

You are subscribed to Ligtroom Mobile Premium through Apple/iTunes. Please navigate to the page here https://support.apple.com/en-gb/HT202039 to manage your subscription. 

 

^Ani

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Oct 08, 2019 0
Adobe Community Professional ,
Oct 08, 2019

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You will need Web Browser connection.

See the Adobe Help page-

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Note the advice-

Cancellations can be made any time by visiting your Manage Account page or by contacting us in your region.

Regards. My System: Lr-Classic 9.4, Lightroom 3.4, Photoshop 2020 (21.2.1), Nikon DSLR, Windows-10.

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Oct 08, 2019 1
Adobe Employee ,
Oct 09, 2019

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Moved to correct community.

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Oct 09, 2019 1
Adobe Employee ,
Oct 09, 2019

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Hi there,

 

You are subscribed to Ligtroom Mobile Premium through Apple/iTunes. Please navigate to the page here https://support.apple.com/en-gb/HT202039 to manage your subscription. 

 

^Ani

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Oct 09, 2019 1
Adobe Community Professional ,
Oct 09, 2019

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  1. Use a good desktop browser like Chrome or Firefox that accepts cookies and does not have any script blockers.  
  2. Log-in to your Adobe Account below with your paid CC ID and password.  https://account.adobe.com
  3. Click on Manage Plans.

 

Cancel Adobe trial or subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Oct 09, 2019 0
New Here ,
Feb 14, 2020

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Hi there,

when I reach the last part of canceling my subscription pops a window that says there is an error 

18D41688519E6AA40A490D4D1581669171508

and it has been like this for a few days now.
I used Adobe Acrobat for a project I finished and I would like to cancel my subscription.
Thank you.

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Feb 14, 2020 0
Adobe Employee ,
Feb 14, 2020

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Hi there, 

 

Your subscription is purchased directly through Adobe.com which can be cancelled from account management page. Please see steps here - https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

^Ani

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Feb 14, 2020 0
Adobe Community Professional ,
Feb 14, 2020

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Try using a different browser.

 

Nancy O'Shea, ACP
Alt-Web.com

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Feb 14, 2020 0
New Here ,
Feb 25, 2020

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Hi,

I tried cancelling my subscription and I'm going to be charged €67.

Why is this?  Doesn't seem fair.

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Feb 25, 2020 0
Adobe Community Professional ,
Feb 25, 2020

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Depends on the plan you subscribed to.

 

Annual subscriptions are a 12 month commmitment with an early termination fee of 50% of the remaining commitment.

 

Monthly subscriptions can be cancelled at any time without penalty.

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Feb 25, 2020 0
Adobe Community Professional ,
Feb 25, 2020

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Did you ever read the Subscription Terms  that you agreed to?

https://www.adobe.com/legal/subscription-terms.html

 

You have 14 days to cancel an annual plan without penalty.  After that, there is a 50% cancellation for early termination of your contract.  To avoid penalty fees, wait until your 12th month to cancel.  EZPZ.

 

Nancy O'Shea, ACP
Alt-Web.com

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Feb 25, 2020 0
Adobe Employee ,
Feb 26, 2020

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Hi there,

 

Please message me the order number and I will look into it.

 

^Ani

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Feb 26, 2020 0
New Here ,
May 08, 2020

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I have tried and tried Acc mgr which leads to virtual assistance which answers but doesn't reply??

I have fone it 5 times in 3 days!

I will never use adobe again 

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May 08, 2020 1
Adobe Employee ,
May 08, 2020

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Hi there,

 

Apologies for the poor exprience. I see that you have an active subscription for Adobe Export PDF.

Would you want to cancel? Please let me know and I will cancel.

 

^Ani

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May 08, 2020 0
Community Beginner ,
May 17, 2020

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Hello there,

I am having diffuculty canceling my subscription, is there any possibility that you could help me as well?

 

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May 17, 2020 0
New Here ,
May 05, 2020

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Please cancel my subscription? I am at (Email Address and Phone Number removed by Moderator).

 

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May 05, 2020 0
Adobe Community Professional ,
May 05, 2020

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Look here.

How to cancel your Adobe account trial or subscription

 

No one on this forum can help you to cancel your subscription.

 

If the above link doesn't work for you then you need to contact support at the link below.

 

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

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May 05, 2020 0
Community Beginner ,
May 17, 2020

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Hi there, 

I really dont enjoy being a bother but do you maybe have any idea what to do if neither of those options work? the "contact us" link doesnt give me the option of typing, instead I get: "

Please contact your administrator for help.
A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.
For product tutorials and step-by-step instructions, try our online help"
this takes me in endless link loops. 
the manage plans option also doesnt get me very far, 
any help other than those two links would be so appreciated!!!
 
 

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May 17, 2020 0
Adobe Community Professional ,
May 17, 2020

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Like the message says, you appear to be signed-in to a Teams / Enterprise account.  And you must go to your school's or firm's IT dept for assistance.

 

Nancy O'Shea, ACP
Alt-Web.com

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May 17, 2020 1
Community Beginner ,
May 17, 2020

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thank you so much, definately the only helpful information I have recieved!

is there a way to change the email settings to personal to avoid this issue?

 

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May 17, 2020 0
Adobe Community Professional ,
May 17, 2020

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Log-out and sign-in again with the proper personal ID and password.

https://account.adobe.com/plans

If you still need help and can't reach an online chat agent, I suggest you pick up the phone M-F during normal business hours.  Adobe Support numbers vary by region.  Google it.

 

Nancy O'Shea, ACP
Alt-Web.com

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May 17, 2020 0