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Cancel subscription

New Here ,
Feb 24, 2020

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Hi, I've been trying to cancel my free trial subscription (used my school email) since last week, but I can't seem to do that.

It doesn't say anything in the view my plan or how to manage it? Can anyone please help?

Thank you

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Activation, Creative Cloud, Installation, New user

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Cancel subscription

New Here ,
Feb 24, 2020

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Hi, I've been trying to cancel my free trial subscription (used my school email) since last week, but I can't seem to do that.

It doesn't say anything in the view my plan or how to manage it? Can anyone please help?

Thank you

TOPICS
Activation, Creative Cloud, Installation, New user

Views

120

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Feb 24, 2020 0
Most Valuable Participant ,
Feb 24, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Feb 24, 2020 0
New Here ,
Feb 24, 2020

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Hello,

For some reason it won't let me talk to an agent, it says contact admistrator for help. I was charged $19.99

 

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Feb 24, 2020 0
Most Valuable Participant ,
Feb 24, 2020

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>used my school email

 

Contact your school for help

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Feb 24, 2020 0
Adobe Community Professional ,
Feb 24, 2020

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Are you sure you don't have more than one Adobe account? 

Perhaps you have one with your other e-mail address?

https://account.adobe.com/plans

 

Nancy O'Shea, ACP
Alt-Web.com

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Feb 24, 2020 0