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Cancel year subscription after trial - No chance to cancel it

New Here ,
Mar 30, 2020

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My little brother got a trial version of Adobe Stock from my account and my payment method was wrong - I couldn't cancel the subscription, now I have to pay 35 euros a month for a year even though I couldn't use it and couldn't cancel it. Please help me I am a student - otherwise I am lost - My parents are angry

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Cancel year subscription after trial - No chance to cancel it

New Here ,
Mar 30, 2020

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My little brother got a trial version of Adobe Stock from my account and my payment method was wrong - I couldn't cancel the subscription, now I have to pay 35 euros a month for a year even though I couldn't use it and couldn't cancel it. Please help me I am a student - otherwise I am lost - My parents are angry

Topics

Bug, Community Information, Feature request

Views

346

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Adobe Community Professional ,
Mar 30, 2020

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Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If this isn't help, try to enable popups and cookies in your browser or use another browser.

If this doesn't help the contact Adobe Support  (click below).

 

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html

(Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME)

 

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nika23 LATEST
New Here ,
Mar 30, 2020

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Hi,
i've got the same problem...
But if you want to cancel this plan. you will have to pay for half the annual price. I hope you know what i mean, beacuase my English isnt very well.

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