Cancelar mi suscripción

Community Beginner ,
Oct 18, 2017 Oct 18, 2017

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Hola,

Hace rato que la suite me viene funcionando mal, he instalado productos de la competencia y funcionan de maravilla. Deseo cancelar mi suscripción pero cuando voy a administrar mi plan no me aparece Cancelar suscripcion

Tampoco puedo contactarme con un representante porque me dice que debo ir a administrar mi plan

Que puedo hacer?

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correct answers 1 Correct Answer

Adobe Employee , Oct 19, 2017 Oct 19, 2017
Hi AlexDeSalta,Please contact the support through call/chat for the cancellation requests and the billing queries:Contact Customer Care**Be sure to remain signed in with your Adobe ID before accessing the link above** You may also refer to the help document below:https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html Please go through the Adobe - Subscription Terms as well.Hope this helps!Thanks Kanika

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Hi AlexDeSalta,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Hope this helps!

Thanks

Kanika

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New Here ,
Feb 10, 2018 Feb 10, 2018

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Hola Alex

pudiste darte de baja? yo llevo dos meses intentándolo.

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Community Beginner ,
Feb 26, 2018 Feb 26, 2018

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Hola como estas, si, la única forma es ponerte en contacto con el servicio de atencion al cliente (la unica forma que logre fue por twitter).

Ahora estoy usando otros productos y funcionan muy bien.

Saludos

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New Here ,
Feb 23, 2018 Feb 23, 2018

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alguien ha logrado dar de baja la suscripción???  es una porquería!!!  no te deja...

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Community Beginner ,
Feb 26, 2018 Feb 26, 2018

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Ponete en contacto con el servicio de atencion al cliente, porque es mentira que tenes el link de cancelar suscripción en tu cuenta.


Yo lo hice via twitter y me pasaron el link

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New Here ,
Feb 23, 2018 Feb 23, 2018

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Hi, We need cancel subscription! to Adobe XD. but for my country  i dont have the cancel button.

And i am trying in Contact customer care but its a Loop betwen screens.

Please!!! I need cancel y suscription

problema.jpg

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New Here ,
Mar 11, 2021 Mar 11, 2021

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LATEST

Lo resolví cancelando mi suscripción y volviéndola a pedir. 
saludosy gracias!

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