Cancellation annual subscription..

New Here ,
May 02, 2020

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Hello, 
I took an Illustrator exactly one month ago, because I wanted to try it only for one month. Today I found out that Adobe has charged me for another month, and in order to cancel my subscription need to pay 122 euro. I am so devasted, I honestly do not have money to pay it the whole year. I wanted to use Illustrator to learn how to draw there, and definietly not to work with this program for longer..
Aparently I made a mistake between annual contrat and month contract (but I belive there was no option just for a month, if so, I would definietly use this one, since that was my first try with this program ever).

I would really like to change my subscription and cancel it without paying extra for it. Annual contract is definietly too much for my personal use, since I beraly use the program during last month.

Could someone help me with this issue?

 

 

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Cancellation annual subscription..

New Here ,
May 02, 2020

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Hello, 
I took an Illustrator exactly one month ago, because I wanted to try it only for one month. Today I found out that Adobe has charged me for another month, and in order to cancel my subscription need to pay 122 euro. I am so devasted, I honestly do not have money to pay it the whole year. I wanted to use Illustrator to learn how to draw there, and definietly not to work with this program for longer..
Aparently I made a mistake between annual contrat and month contract (but I belive there was no option just for a month, if so, I would definietly use this one, since that was my first try with this program ever).

I would really like to change my subscription and cancel it without paying extra for it. Annual contract is definietly too much for my personal use, since I beraly use the program during last month.

Could someone help me with this issue?

 

 

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How to

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208

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May 02, 2020 0
Most Valuable Participant ,
May 02, 2020

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SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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May 02, 2020 0