CANCELLATION does not WORK

New Here ,
Nov 09, 2020 Nov 09, 2020

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I remember I signed up for a free trial of Acrobat Pro just to use it once, and then later cancelled the plan. I wasn't sure that I needed to receive a cancellation confirmation email, so I just shut down my computer and went on with what I was doing. I was even sure that I cancelled because I wasn't able to access all features on the app itself when I went back to it.
Fast forward few months later, I realised I was being charged for the subscription to my horror. I contacted support but they could not do much. No refunds were given, even when that was the ONLY time I used the Adobe Acrobat Pro. This was so distressing. If I ever forget to cancel again on March, since this is a annual commitment plan, I would have to go through the whole cycle again, just giving my money because there would be a cancellation fee.

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Feature request, Installation, New user

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Adobe Community Professional ,
Nov 09, 2020 Nov 09, 2020

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check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human


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