Cancellation of Subscription

New Here ,
Nov 11, 2020 Nov 11, 2020

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I have requested cancellation of my subscription within the 14 days. It appears this has not happened and money has been taken from my card.

I have now reported my card as stolen and no further money can be taken. I have now attempted to cancel again and have been infomred of a £100+ cancellation fee. THIS WILL NOT BE PAID.

I want someone from Adobe to sort this issue out please.

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 11, 2020 Nov 11, 2020
these are user-to-user forums.   using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.htmlclick contact us (in the lower right)in the chat field, type AGENTbe patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Nov 11, 2020 Nov 11, 2020

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these are user-to-user forums.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Nov 11, 2020 Nov 11, 2020

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The chat is basically a robotic piece of junk. It just leads me back to the cancellation fee page - sorry not good enough!

What sort of customer service is that?

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Adobe Community Professional ,
Nov 11, 2020 Nov 11, 2020

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follow the suggested steps below to reach a human.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Well money has been taken from my card and my bank have now cancelled the card so no further money can be taken.

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