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Cancelling my FREE 7 day Photoshop trial but still want to keep my DC Pro monthly subscription

New Here ,
May 04, 2020

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I just joined the 7 day adobe free 7 day trial for photosop and have an existing DC Pro montly subscripton taht I want to keep.  I have been into manage accounts and it only shows my regular monthly DC Pro account which I want to KEEP - can not see anywhere how to CANCEL my photoshop trial only BUY NOW which I DO NOT want to do!!  Seems very easy to select BUY NOW but diffuclt to cancel.  many thanks Melissa 

Hi there,

 

I checked your file and do not see any trial attempts. Please private message me the copy of email you received after you started the Photoshop trial and I will further assist.

 

^Ani

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Cancelling my FREE 7 day Photoshop trial but still want to keep my DC Pro monthly subscription

New Here ,
May 04, 2020

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I just joined the 7 day adobe free 7 day trial for photosop and have an existing DC Pro montly subscripton taht I want to keep.  I have been into manage accounts and it only shows my regular monthly DC Pro account which I want to KEEP - can not see anywhere how to CANCEL my photoshop trial only BUY NOW which I DO NOT want to do!!  Seems very easy to select BUY NOW but diffuclt to cancel.  many thanks Melissa 

Hi there,

 

I checked your file and do not see any trial attempts. Please private message me the copy of email you received after you started the Photoshop trial and I will further assist.

 

^Ani

Topics

How to, Problem or error

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809

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Adobe Employee ,
May 05, 2020

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Moved to Get-Started

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Adobe Employee ,
May 05, 2020

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Hi there,

 

I checked your file and do not see any trial attempts. Please private message me the copy of email you received after you started the Photoshop trial and I will further assist.

 

^Ani

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New Here ,
May 05, 2020

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thank you so sorry not sure what moved to get started means as just checked my menu dashboard wtihin my adboe page and can't see anything that says get started to click on and see my free trials to then cancel - no worries though - it is new for me, sure I will work it out.  thank you

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