Cancelling Premiere Pro Yearly Plan and Getting Refund

New Here ,
Jan 20, 2021 Jan 20, 2021

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Hello! I was recently charged to renew my yearly Premiere Pro plan but then cancelled my plan right after I saw I was charged. I looked online and saw that you get a refund if you cancel within 15 days of your purchase. I was wondering when I should expect to get a refund for this renewal since I cancelled the day after I was charged? 

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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If you were charged, you did not cancel during the time limit

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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