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Cannot access Acrobat DC despite successful student access to CC license

New Here ,
Apr 01, 2020

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EDIT: This issue has been resolved: https://helpx.adobe.com/in/enterprise/kb/covid-19-edu-labs-faq.html#known-issues

 

Hello! Due to the requirement of remote work, I downloaded the Adobe Creative Cloud desktop app for Windows 10 following my supervisor's instructions. I then downloaded Photoshop and Acrobat DC from the app.

 

When I tried to open Acrobat DC, I was asked to sign in, and then prompted to either start a 7-day trial or enter a license serial number (see following two photos). For Photoshop, on the other hand, the software downloaded perfectly and I was able to use Photoshop immediately without additional information.

 

acrobaterror01.JPG acrobaterror02.JPG

 

I contacted my supervisor and he checked the email address he had registered for me, which was correct. I also restarted my computer and tried launching Acrobat DC from my Windows Start menu instead of from the Creative Cloud app.

 

How can I access Acrobat DC without entering a serial number for the license? Any help is much appreciated.

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Cannot access Acrobat DC despite successful student access to CC license

New Here ,
Apr 01, 2020

Copy link to clipboard

Copied

EDIT: This issue has been resolved: https://helpx.adobe.com/in/enterprise/kb/covid-19-edu-labs-faq.html#known-issues

 

Hello! Due to the requirement of remote work, I downloaded the Adobe Creative Cloud desktop app for Windows 10 following my supervisor's instructions. I then downloaded Photoshop and Acrobat DC from the app.

 

When I tried to open Acrobat DC, I was asked to sign in, and then prompted to either start a 7-day trial or enter a license serial number (see following two photos). For Photoshop, on the other hand, the software downloaded perfectly and I was able to use Photoshop immediately without additional information.

 

acrobaterror01.JPG acrobaterror02.JPG

 

I contacted my supervisor and he checked the email address he had registered for me, which was correct. I also restarted my computer and tried launching Acrobat DC from my Windows Start menu instead of from the Creative Cloud app.

 

How can I access Acrobat DC without entering a serial number for the license? Any help is much appreciated.

TOPICS
Creative Cloud

Views

59

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Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 01, 2020 0
New Here ,
Apr 01, 2020

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