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Cannot activate PS CS6 Software

New Here ,
Jul 07, 2020

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I've not used my CS6 software in quite a few years and started up Photoshop. In the help menu it has no options to activate or sign in, but it does have Deactivate greyed out. What I do want to do is deactivate the software to rebuild the PC, but cannot figure out whether it is currently activated or deactivated because menu doesn't allow one action or the other.

 

Any ideas what is going on?

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Activation

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Cannot activate PS CS6 Software

New Here ,
Jul 07, 2020

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I've not used my CS6 software in quite a few years and started up Photoshop. In the help menu it has no options to activate or sign in, but it does have Deactivate greyed out. What I do want to do is deactivate the software to rebuild the PC, but cannot figure out whether it is currently activated or deactivated because menu doesn't allow one action or the other.

 

Any ideas what is going on?

Topics

Activation

Views

34

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 07, 2020

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If deactivate is gray, it's already deactivated.  But unused software can become corrupted over time.

Use Adobe Cleaner tools to remove old files from your system. It works for CC as well as older CS products.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Most Valuable Participant ,
Jul 07, 2020

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Also, run it and leave it for a few minutes, in case it takes time to connect and be ready for deactivating.

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