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Cannot find any options for Forgotten Password

New Here ,
Apr 13, 2020

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I can see the option for changing your password, but you must know your old password in order to do that, but for the life of me I cannot find any option for Fogotten password! The Help guide must be out of date because my account screen is totally different to that shown. I do not get a Forgotten password option.

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Correct answer by John T Smith | Most Valuable Participant

>trying to authorise another device

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Cannot find any options for Forgotten Password

New Here ,
Apr 13, 2020

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I can see the option for changing your password, but you must know your old password in order to do that, but for the life of me I cannot find any option for Fogotten password! The Help guide must be out of date because my account screen is totally different to that shown. I do not get a Forgotten password option.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

>trying to authorise another device

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Apr 13, 2020 0
Most Valuable Participant ,
Apr 13, 2020

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You are logged in to post here... so what is your problem with a forgetten password?

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Apr 13, 2020 0
New Here ,
Aug 10, 2020

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I'm having the same problem.  I'm trying to authorise another device, told to enter my password, my password not accepted, so I try the 'forgotten password' link, which requires me to entermy curernt password in order to change it.  Can anyon help?  Juat going round in circles with Adobe   Help

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Aug 10, 2020 0
Most Valuable Participant ,
Aug 10, 2020

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>trying to authorise another device

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Aug 10, 2020 0