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Cannot find my administrator account

New Here ,
May 27, 2020

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Hi there, my problem is that we cannot find our administrator account. We don't know to whom mail is the account associated to. When I try to contact the Adobe support to verify whose account is the administrator one, it tells me to ask to our administrator. So it's a dead end. 

 

Any help?

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Cannot find my administrator account

New Here ,
May 27, 2020

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Hi there, my problem is that we cannot find our administrator account. We don't know to whom mail is the account associated to. When I try to contact the Adobe support to verify whose account is the administrator one, it tells me to ask to our administrator. So it's a dead end. 

 

Any help?

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May 27, 2020 0
Adobe Community Professional ,
May 27, 2020

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We are volunteers and users, just like you. We don't have access to any account informations. So we cannot help with account and/or payment problems/questions — only Adobe Customer Service can do that.

 

Contact Adobe Customer Care: https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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