Cannot install on current OS (Windows 10)

Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Hi,

The downloaded installers give me this message on a newly installed Windows 10.

I deactivated every previous device but still get this message...

 

 

image.png

 

Any hints ? Thx a lot !

 

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Creative Cloud, Installation

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LEGEND ,
Dec 26, 2020 Dec 26, 2020

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Have you installed all the Windows Updates?

What wxact version (Build) of Windows is installed?

In the Start menu type Winver and post a screen shot of the dialog box that comes up.

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Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Thx for the reply,

LeMufle_0-1609005412332.png

 

For privacy and stability purposes I tweaked Windows Update in the GPO (less frequent updates, etc), could it be the problem ?

Thx again

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Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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LeMufle_0-1609006718732.png

LeMufle_1-1609006743710.png

 

Just so you know here is what I tweaked regarding Windows Update (Windows Update for Entreprises).

First screenshot is "Select when Preview Builds and Feature Updates are received"

Second one is " Select when Quality Updates are received".

Could that be linked to my problem ?

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LEGEND ,
Dec 26, 2020 Dec 26, 2020

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Well it looks like you have the newest version of Windows.

so I suspect this is a Drive/Folder/File permissions problem.

Your uername does not have sufficient rights for the folder that CC desktop app want to use.

 

Are you logged into Windows as the Administrator?

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Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Yes, the only user I created is a member of the Administrators group... Moreover I execute the installer as an Administrator with a right click...

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Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Also, I stripped some components and features from my windows ISO to have a more minimal OS, mostly for privacy again.

Could this be involved in my issue here ?

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LEGEND ,
Dec 26, 2020 Dec 26, 2020

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Yeah sure. Any of the things you did for whatever privacy you think you are gaining could be part or all of the problem you are having.

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LEGEND ,
Dec 26, 2020 Dec 26, 2020

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Is this a 32-bit or a 64-bit system - or is it an ARM system such as a Surface Pro X?

If not sure, see https://social.technet.microsoft.com/Forums/windows/en-US/92e56ebe-6457-4913-8aac-cdb1010bce94/32bit...

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Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Its a 64 bits system

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