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Cannot install to a Case Sensitive Drive - UNACCEPTABLE - this 2020 and is a macOS standard.

New Here ,
Jul 06, 2020

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I, too, have a new MacBook Pro, with the root volume formatted as case-sensitive. This is an OS option, and required for my work. I can easily create a case-insensitive volume specifically for (apparently Antiquated) Adobe Acrobat DC / Creative Cloud and did so.  But the installer insists that the boot/root volume must also be so formatted. 

 

This is unacceptable.  This is not a feature of your software, this is a bug, which prevents paying customers from installing your software, requiring that they modify their systems to even attempt do so. That lack of compatibility with a years-old standard should not be tolerated by the Software Engineering management. 

 

I was an Adobe software engineer following their acquisition of Frame Technology in 1996 through 2010. I proudly worked on server-side enterprise products as well being on the team that first stood-up Acrobat.com and on Acrobat plug-ins in the Adobe Advanced Technology Labs. In my tenure I worked on Builds, Release and Installers.  This incompatibility would never have been tolerated in my tenure.  What has happened, Adobe?   

 

I am obliged to cancel my subscriptions as YOU have made YOUR software UNUSABLE to someone who WANTS TO PAY YOU.

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Cannot install to a Case Sensitive Drive - UNACCEPTABLE - this 2020 and is a macOS standard.

New Here ,
Jul 06, 2020

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I, too, have a new MacBook Pro, with the root volume formatted as case-sensitive. This is an OS option, and required for my work. I can easily create a case-insensitive volume specifically for (apparently Antiquated) Adobe Acrobat DC / Creative Cloud and did so.  But the installer insists that the boot/root volume must also be so formatted. 

 

This is unacceptable.  This is not a feature of your software, this is a bug, which prevents paying customers from installing your software, requiring that they modify their systems to even attempt do so. That lack of compatibility with a years-old standard should not be tolerated by the Software Engineering management. 

 

I was an Adobe software engineer following their acquisition of Frame Technology in 1996 through 2010. I proudly worked on server-side enterprise products as well being on the team that first stood-up Acrobat.com and on Acrobat plug-ins in the Adobe Advanced Technology Labs. In my tenure I worked on Builds, Release and Installers.  This incompatibility would never have been tolerated in my tenure.  What has happened, Adobe?   

 

I am obliged to cancel my subscriptions as YOU have made YOUR software UNUSABLE to someone who WANTS TO PAY YOU.

Topics

Feature request, Installation

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36

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Adobe Community Professional ,
Jul 06, 2020

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You should know this is a user-to-user community.  Adobe engineers don't lurk here.  Please submit a Bug/Feature request where the concerned team will see it. 

https://www.adobe.com/products/wishform.html

 

Happy Windows user,

Nancy O'Shea, ACP
Alt-Web.com

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Adobe Employee ,
Jul 06, 2020

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Csmarkham, please follow the link offered by Nancy to place your request for this feature.  

 

Creative Suite and now Creative Cloud versions of our applications have never supported case-sensitive file systems.  As you are aware you will need to install on a drive that is non-case sensitive and that installation must also include the operating system.  You can find information on this limitation at https://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html.

 

Please place your request at https://www.adobe.com/products/wishform.html as suggested by Nancy.  

 

It is a major undertaking to rewrite the applications to support a case-sensitive file system, so please make sure to include complete information on why you are unable to use a non-case sensitive file system.  Any details such as applications or services that require this configuration would be appreciated.

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